Oracle
Accounting Support A1-Fin
Job Description
Job Responsibilities
To assist the sales organization in the generation of license revenue and help customers better manage their licenses through the accurate and timely migration of customer’s existing licenses in line with Oracle Policies
- Perform comprehensive research of customer details on Oracle internal applications like OM, IB, OKS, CBMS, LIT, GMA, and Q.
- Develop and maintain a well-rounded knowledge of Oracle’s Policies, systems and migration-related tools
- Apply current business practice policies in determining license migration path and license migration fees calculation
- Validate payment of license and support invoices for migrating licenses
- Collaborate with License Sales teams, Support and contracts team to streamline the quote to order cycle
- Provide interpretation of migration results to internal customers
- Provide advisory role to sales for license migration - identify potential issues, desired outcomes, and suggest solutions/alternative approaches
- Serve as primary point of contact for all process related inquiries
- Manage Q workflow to allocate resources based on their skills
- Assist in decision making by reporting volumes & trending to the management as applicable
- Responsible for getting certified on core process periodically
Career Level - IC0
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