Oracle
Principal User Assistance Developer
Job Description
Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.
- Writes UA to guide users in adopting infrastructure innovations and new Cloud technologies implemented by Oracle EPM Cloud.
- Works with the Development and Product Management teams to create new feature Readiness descriptions.
- Develops documentation explaining the new infrastructure features to help users understand the benefit of using them.
- Analyzes user requirements to evaluate the efficacy of documented procedures and makes timely updates.
- Contributes to the timely design, production and delivery/completion of product documentation and document sets.
- Uses new Redwood UX process to implement Redwood standards on the Infra team.
- Addresses UA bugs with updates.
As a member of the User Assistance team, you will design, create, and deliver product documentation sets. Additionally, you will work closely with other User Assistance Developers and Development and Quality Assurance teams to ensure that user success. Duties and tasks are varied and complex and requires you to utilize independent judgment.
To be successful in this role, you must be fully competent in your own area of expertise. Additionally, you require a BS or MS degree or equivalent experience relevant to the functional area along with a minimum of 10 years of user assistance development experience.
Career Level - IC4
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