Oracle
Principal Engineer, CSS Global SaaS & Apps Delivery, AM4HC
Job Description
This role is highly technical and is named to customers to provide technical leadership and advice to other delivery teams to maximize customer satisfaction, assure Quality and maintain control of the services delivered in close collaboration with the ACS Technical Account Manager (TAM) to customers. The PSE is responsible to manage the technical resolution of critical Incidents when the customer's business function is down.
As the technical leader, the PSE works closely and directly with customer representatives, TAM, and different AM&R tiers to ensure that the services described in the AM&R contract are delivered efficiently and with the highest standards of quality. The PSE role is mainly focused on technical proactive support which is a key differentiator in the AM&R support model. The PSE tracks the AM&R service delivery very closely and continuously in order to quickly detect and address any possible gaps.
Career Level - IC4
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