Oracle
Revenue Analyst
Job Description
Job Responsibilities
- To assist the sales organization in the generation of license revenue and help customers better manage their licenses through the accurate and timely migration of customer’s existing licenses in line with Oracle Policies
- Perform comprehensive research of customer details on Oracle internal applications like OM, IB, OKS, TRM, LIT, GMA, and Q.
- Lead a project or actively participate on projects to bring about process changes, system changes or improvements
- Provide critical inputs / data insights to the Management when required
- Develop and maintain a well-rounded knowledge of Oracle’s Policies, systems and migration-related tools
- Apply current business practice policies in determining license migration path and license migration fees calculation
- Validate payment of license and support invoices for migrating licenses
- Collaborate with License Sales teams, Support and contracts team to streamline the quote to order cycle
- Provide interpretation of migration results to internal customers
- Provide advisory role to sales for license migration - identify potential issues, desired outcomes, and suggest solutions/alternative approaches
- Serve as primary point of contact for all process related inquiries
- Manage Q workflow to allocate resources based on their skills and staffing
- Responsible for getting certified on core process periodically
- Pro-actively engage with external partners on complex transactions to minimize iterations
- Identify process standardization opportunities within the business
- Periodic review of SOPs & Desk manuals
This role reports into Assistant Manager/Deputy Manager
Key Skills
- Strong communication skills [Verbal and Written] - Skill to interact with diverse customers and departments across cultures, internationally
- Problem Solving and Decision Making skills - To recognize deviations from standard practices and analyze situations to make decisions
- Strong analytical skills-Skill to perform calculations and evaluate support
- Ability to consistently meet deadlines, manage priorities and achieve goals
- Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point
- Innovation-Ideation and process recommendations to improve customer experience, team efficiency and continuous improvement
- Should possess good interpersonal & presentation skills
- Reasonable business communication skills which assists in partnering with other internal groups and management
- Independently respond to partnerissues queries and critical issues
- Reporting & Insights - publish critical metric dashboards and do deep dives to provide data insights
241186
Career Level - IC2
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