Oracle

Associate Delivery Consultant

Posted On

June 3, 2024

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

Nov. 30, 2024

Job Description

Job Description: Associate Delivery Consultant – Upgrade Center Integrated Technologies 

 As a Assocaite Delivery Consultant (System Engineer I) in the Upgrade Center Integrated Technologies team, you will be responsible for providing consulting implementation and upgrade services to clients throughout the world for CareAware and Fetalink medical device connectivity products. These services include the integrated technology deployments of hardware, software, and clinical workflow consulting.   As a member of the Upgrade Center Integrated Technologies team you will be focused on collaboratively guiding clients with upgrades and migrations of the CareAware platform in various clinical settings. This includes but is not limited to integration of lab analyzers, anesthesia systems, patient monitoring, respiratory ventilators, infusion pumps, and medication dispensing cabinets. You will support clients through regular project events, testing calls, status meetings, and conversion support. You will adhere to implementation/upgrade best practices, troubleshoot device integration, assess risk, and mitigate findings throughout client engagements in partnership with engagement management.  

Duties and Responsibilities: 

 Consult with clients on technical design decisions  

Conduct Technical training with appropriate client resources such as Clinical Informatics, IT, Lab Analysts, and Biomed, remotely   

Adhere to established processes, methodologies, best practices for technical implementations, and documentation 

Advise on deployment strategies such as design impacts 

Engage in client support outside of standard business hours, as needed   

Establish client relationships and maintain a high level of client satisfaction 

Cultivate effective client relationships and planning across multiple clients  

Manage multiple work assignments to meet utilization targets 

Effectively develop knowledge of CareAware and Fetalink products and services 

Consult with clients and internal teams on the deployment of hardware, software and services.  

Consult with third party vendors and partners.  

Complete hardware and software installations for clients  

Support client software functionality  

Perform technical troubleshooting and issue resolution, and escalate as appropriate  

Basic Qualifications:  

At least 4 years of total combined higher education and related work experience, including: 

Bachelor’s degree in Information Technology, Healthcare, Science, Biomedical Engineering, Electrical Engineering, Industrial Engineering, or a related field of study, or relevant, equivalent work experience 

Career Level - IC1

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