Oracle

Production L1 Support - Flexcube

Posted On

June 20, 2024

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

Dec. 17, 2024

Job Description

Production Support – Core Banking and PL/ SQL

Our Team

We work for one of the largest multi-national banks (Client) with presence across the globe. We work on providing L1 support for a core-banking application for the Client.

We are responsible for

First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users),
Providing functional clarifications
Customer interactions and Respond SLA

Looking for L1 Production Support who would be responsible for:

Provide front line technical and functional support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues
Clarify user queries
Solve production down situations under tight SLA deadlines
Root cause and problem resolution follow-up
Perform scheduled health check tasks across applications and raise alerts in case required.
Able to work in 16 X 6 shift-based environment, and support implementations
Investigate production issues, respond based on production incident as per the SLA

Your Opportunity

You will be responsible for applying your extensive hands-on support knowledge in providing L1 Functional and technical support for core-banking application. You would be responsible for First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users)

Your Qualifications

Any Computer Science based graduation
3+ years’ experience in IT Industry
Prior hand-on production support experience in Core Banking Applications
Coding and design skills in Oracle SQL & PL/SQL
Knowledge of UNIX is an added advantage
Be able to work in fast pace and high-pressure working environment
Willing to work in 16 X 6 shift-support model

Our Ideal Candidate

3+ years’ experience in IT Industry
Prior hand-on production support experience in Core Banking Applications
Coding and design skills in Oracle SQL & PL/SQL
Knowledge of UNIX is an added advantage

Career Level - IC1

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