Oracle
Business Analyst 2-Ops
Job Description
Job Responsibilities
To assist the Sales & DM organization in the generation of license revenue and help customers better manage their licenses through the accurate and timely migration of customer’s existing licenses in line with Oracle Policies
- Perform comprehensive research of customer details on Oracle internal applications like Asset Report, PeopleSoft (HAT), ROSIE
- Develop and maintain a well-rounded knowledge of Oracle’s Policies, systems, and research-related tools.
- Collaborate with Sales teams, DM, PRG and Finance team to streamline OHRS process.
- Serve as primary point of contact for all process related inquiries.
- Manage Q workflow to allocate resources based on their skills.
- Assist in decision making by reporting volumes & trending to the management as applicable.
- Responsible for getting certified on core process periodically.
- Use analytical and statistical rigor to solve complex problems and drive business decisions.
- Ability to communicate with requester to understand customer requirements and develop requested summary / entitlements and publish within timeline.
- Excellent problem solving, attention to detail and analytical skills.
- Perform independently with little direct supervision in the administration of building a comprehensive and accurate customer entitlement.
- Should be able to understand impact of revenue, billing, terminations ,etc in relation
Career Level - IC2
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