Oracle
SalesHelp Team Lead - Revenue Enablement Services
Job Description
The SalesHelp support manager is the first line of management for all assigned Support Agents. He/she is responsible for recruiting, coordinating, evaluating and managing Support Agents in achieving the regional set of yearly objectives in their assigned tasks.
Provides leadership and has in place a career path and professional development plan for all Support Agents. Supports, coaches and mentors individuals in achieving their professional goals.
Acts as a point of escalation between internal customers and Oracle. Identifies, maintains, and deploys an internal network of people who can support achievement of plans.
Career Level - M1
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