Oracle
Product Support Manager
Job Description
As a first-level manager who has performed technical or professional duties in a support environment, a significant component of your duties will entail gaining knowledge of policies affecting staff and in development of effective management skills. In addition, 3 or more years of years of experience in a management or other leadership role (preferably in a support environment).
As a member of the Support organization, your focus is to deliver support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving technical questions regarding the use of and troubleshooting for our Support Services. A primary point of contact for customer service requests, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Career Level - M2
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