Oracle
Technical Analyst 3-Support
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Expected to have very good technical experience/knowledge in Oracle SaaS Cloud (Finance and or SCM core modules). Should be familiar with Oracle SaaS Technical skills - Security, BI & OTBI Reports, customizations, VBS
Education & Experience:BE, BTech, MCA or equivalent preferred. Other qualifications with adequate experience may be considered.
Job Description:• Should have 5+ years of experience in Oracle Cloud implementation & support.• Should have worked in 3+ or more Oracle Cloud implementation or support projects as a Techno Functional consultant.• As a Techno Functional consultant should have experience in implementing & Supporting Oracle Cloud modules - SCM and Finance .������ Should have hands exp. in BI & OTBI Reports, Value Set, and Personalization.�� Should have exp. in workflow configuration using BPM.��� Should have Experience/Knowledge in Reporting, Data Migration and Interface/Integration development using HBIP, Web Service etc.• Should have exp. in client facing role and must have worked on Req. Gathering, Product Workshop & Demo, CRP, UAT etc.�� Should have superb communication, Project/collaborator/team management skills and experience.������ Should have excellent documentation, presentation, customer handling, problem solving, solution design skills and experience.
Career Level - IC3
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