Oracle

Business Analyst 3-Ops

Posted On

Aug. 9, 2024

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

Feb. 5, 2025

Job Description

Oracle University Education Success Manager (Learning Leader)

KEY RESPONSIBILITIES

The Oracle University (OU) Education Success Manager will be responsible for managing the relationship between Oracle University and Global SI partners who are part of Oracle’s strategic partner program. This role will be responsible for managing relationships with key stakeholders within the strategic SI for two Oracle University programs:

Manage the relationship with Oracle Strategic Partner Program participants. Responsibilities include:

Ensure partner participants are maximizing the benefits of Oracle University training and meeting their overall cloud enablement goals. The OU PSM will work with the partner to develop overall program goals and will monitor the progress in achieving these goals. They will interface with both partner stakeholders and internal team members to ensure that learners have access and are taking advantage of the content that aligns to their individual training and certification goals. While the job includes components of traditional PMO responsibilities, most of the work is a direct focus on building the quality of our partners�� cloud education program to support the partner in improving implementation success.

Manage the relationship among key strategic partners who offer managed services for Oracle Guided Learning implementations. Responsibilities include:

Serve as a Education Success Manager aligned to key strategic partners who will be providing managed services for Oracle Guided Learning (OGL). As the main point of contact for the partner, the OU PSM will be the conduit between pre-sales, the OGL channel manager, product development, delivery and the OGL customer success team. The focus of this role is to help to standardize go to market strategies within the partner community, coordinate enablement training, provide the partner with resource and assets to assist in their selling efforts and ensure that OGL is aligned to the partners overall change management and managed services practices.

This role will be accountable for managing 1 – 3 partner relationships with the following focus:

Global ownership, management, development, and measurement of the partner enablement program and OGL managed services.
Track and measure OU engagement through metrics, governance and dashboards that report on engagement, consumption and certification.
Utilize operational data and a global strategy to drive favorable partner behavior intentionally and proactively.
Serve as an advocate within the partner to evangelize the benefits of OGL and the opportunity for the partner to support managed services on all Cloud implementations.
Work closely with OU product development and other SMEs to add value to the partner enablement program and provide feedback on OGL managed services issues and opportunities.
Reporting and presenting on enablement success and related business reviews, supporting leadership meetings, promoting learning and certification pervasively among the SI’s organization.
Set unified governance for managing and measuring partner enablement success associated with their overall business strategy
- Identify steering committee (participants, roles, responsibilities)
- Define metrics
- Create and manage cadence
- Align with Oracle internal stakeholders (A&C, PSMs, OPN and Development) sharing information on enablement success and gathering intelligence on partner strategy

REQUIRED SKILLS & EXPERIENCE

The OU ESM should have experience in learning solutions preferably with experience in working with large system integrators. Ideally, s/he will be a creator, builder, analyzer, optimizer �� someone who instinctively analyzes business strategy and is able to link learning goals to improve the partners�� ability to deliver on its strategy.

More specifically, s/he should have the experience described below:

Knowledge of modern learning approaches and best practices. Able to identify and drive the right opportunities for the partner to improve cloud skills that align to their business goal through leverage of OU digital learning.
Excellent communication and cross-functional teamwork skills. Able to easily build trust and rapport with internal and external executives.
Hands on – not just a leader/talker but also wants to roll up her/his sleeves to get the job done.
Understanding of Oracle offerings and technologies. Understanding of Oracle University offerings is preferred, but not required.

PREFERRED PERSONAL CHARACTERISTICS AND LEADERSHIP SKILLS

Creative thinker able to shape compelling solutions with Oracle’s partners.
A highly collaborative leader who can navigate different personalities, work well in teams, is ambitious and thinks out of the box to create the best solution for Oracle University and its partners.
A strong focus on ownership and execution. A manager with the appropriate level of drive and ��toughness” to effectively work in a fast-paced environment, ensuring results and deadlines are achieved.
A strong balance of strategic and tactical skills, with a high level of intellectual, agility and capacity for original thought.
An enthusiastic, high-energy and motivating leader who is visibly passionate and is capable of inspiring and galvanizing an organization.
Focuses on actions and outcomes; driven to over achieve.
An exceptional communicator who can write, present and effectively adjust messages to meet individual audiences and organizations. Notably, strong client orals skills (present proposals to clients in a compelling way).
Previous experience and understanding of Systems Integrators preferred.

Detailed Description and Job Requirements

Engages in learning strategies and programs in support of Oracle University’s global partner program.

Acknowledged authority within the Corporation. Acts as a leader of large-scale company initiatives. Viewed by peers as a leader and top contributor and by line management as a key business partner. 10+ years of implementation/partner management and / or learning management experience in the technology industry, preferably software industry. Experience should include relationship management. Conversant in Oracle technology and product strategies. Ability to develop strategy and tactical plans that deliver tangible results. Strong written, verbal, and interpersonal skills. BA/BS degree or equivalent, advanced degree highly desirable.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Travel

: Yes, 5 % of the time

Career Level - IC3

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