Oracle
Technical Analyst 2-Support
Job Description
Candidates should have basic proficiency in SQL, with the ability to write simple queries, join multiple tables, and execute update commands. While healthcare knowledge is not necessary, some troubleshooting experience, particularly in the support industry, would be an asset. Logical reasoning and analytical skills are important for the role, and having incident and change management skills would be beneficial.
Minimum Qualifications:
- Bachelors degree (BE/Btech/MCA) or equivalent work experience in customer service, technical support and/or healthcare industry required.
- Willing to extend working hours, as per customer's requests during critical investigations, complex builds or time sensitive projects.
- Willing to be available for On-Call support, during business & non-business hours.
Essential Skills:
- Customer Focused - has the ability to empathize with customers and is able to deliver great customer service in a professional and polite manner.
- Strong attention to detail and accuracy.
- Good interpersonal skills and a team player - able to work as part of multi-disciplinary teams.
- Excellent verbal and written English communication skills.
- A willingness to use self-learning tools and online documentation for self-learning as well as active participation in product related classroom trainings.
- Where applicable, successfully meeting KPI/Performance targets in your current role.
Career Level - IC2
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