Oracle

IT Snr Manager

Posted On

Dec. 12, 2024

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

Feb. 4, 2025

Job Description

Oracle Health

Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health & Applications Infrastructure. This team will focus on product development, product strategy and Cloud Operations for Oracle Health while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world-class engineering center with a focus on excellence.

As part of the AMS (Application Management Services) cloud Engineering/operations team looking for a Senior Manager to lead team in Oracle India. As a key member of this leadership team, one will use their broad experience to solve problems and implement new engineering and operational efficiencies that benefit the company. This individual will need to collaborate effectively with internal collaborators and cross-functional teams across multiple geographies.

The ideal candidate must have a strong leadership track record, and will draw upon critical thinking and problem solving skills to effectively manage tactical and strategic challenges. It is essential that the individual be able to quickly establish trust and respect throughout the organization at all levels, and be viewed as a strong partner. The individual must have deep experience in managing engineering and operations organizations. The Cloud Engineering & Operations team is devoted to creating solutions that provide frictionless onboarding to cloud services, enabling Oracle Life Sciences to optimize usage and enhance productivity. Enable global teams to design and implement services that automate critical experiences and leverage data to promote operational excellence across. Drive availability and mean-time-to-recovery improvements through company-wide Incident and Change processes and serve as a center of excellence for Cloud related technologies and capabilities. Oracle's uses its Oracle Cloud Infrastructure offering to operate at high scale in a broadly distributed single & multi-tenant cloud environment. Oracle Cloud Infrastructure (OCI) is an IaaS that delivers on-premises, high-performance computing power to run cloud native and enterprise company’s IT workloads. OCI provides real-time elasticity for enterprise applications by combining Oracle's autonomous services, integrated security, and serverless compute available for public cloud

Role Expectations:

Bachelors’ / Master's degree required, with equivalent experience
15+ years of solid experience in cloud engineering, infrastructure and SaaS operations
Manage 24x7 support team, and lead SMEs of Infrastructure and SaaS operations teams to manage required Service SLAs through Change Management, Incident Management and Problem Management.
Accountable and responsible for day to day management of SaaS applications availability and and SLA (Service Levels Agreement) management, Problem and Change management
Participate in regular Audits reviews as required by the business and ensure customers commitments and SLAs are met at all levels. Any audit findings/actions are implemented as part of the operational efficiency
Work closely with the product/security team to meet security compliance to resolve security vulnerabilities (if any) across customer environments.
Co-ordinate with Risk Management compliance team & business collaborators to implement policies and procedures for Business Continuity Planning (BCP) & DR strategies
Provides infrastructure services vision towards cloud operations, enabling innovation and seeks to use IT trends that can create business value - eg. DevOps implementation of Infrastructure-as-Code (IaC), develop automations, system monitoring etc
Enable teams to drive technology transformation to deliver SaaS to customers with customer focus as top priority
Deliver best-in-class infrastructure engineering operations solutions and processes
Drive the adoption of automation and end-to-end solutions within the team, with focus on continuous improvements
Be the proponent and ensure the adoption of automated preventive maintenance to pro-actively manage the infrastructure and ensure overall system stability
Be the Architect of Cloud Infrastructure and continuously find opportunities for consolidation of technology platforms, automation, cost savings, and service quality improvement
Able to operate successfully in a fast-paced production environment, and to create a vision and organization that can scale quickly
Foster an environment of innovation and growth
Lead and develop a team of high caliber engineers creating an environment where they are doing the best work of their lives
Serve as voice of the employee for your team and your internal collaborators in raising areas of concern and opportunity
Reliably deliver on quarterly and annual organizational goals
Hire, mentor and develop a strong team of engineers
Understand & enable which technology to use to solve a business problem and how systems and applications can be put together for better output, efficiency & experience
Lead complex and critical initiatives by collaborating with globally distributed engineering, product, operations and senior leadership teams

Qualifications:

A good academic background with B.E/B.Tech/MCA degree In Engineering/Management from one of the top Engineering Institutes
15+ years of overall experience
Proven expertise in supporting 24*7 SaaS applications both single and multi-tenant, focusing on high scalability, availability and extensibility
Experience in hiring, engaging and retaining high performance teams
Outstanding interpersonal skills, good with people, ability to negotiate
Good experience of working with globally distributed teams in a collaborative and productive manner and 15+ yrs of overall experience out of which at least 6 yrs of leading and growing technical teams
Possess and demonstrate strong written and oral communication, influencing/negotiating skills with the ability to communicate complex technical information in a clear and concise manner to executives and non-technical leaders
Excellent technology skills background in cloud engineering and operations roles
Solid technical background in Windows/Linux/Unix, web technologies, networking, database technologies and replication, storage/network management.
Experience working with fault tolerant, highly available, high throughput, distributed, scalable systems
Proven track record of successfully leading Cloud based service delivery organization toward compliance for compliance standards
Possess experience in working OCI Infrastructure (or equivalent), APM Monitoring, OCI Log Analysis tools and knowledge like ELK, Prometheus, Grafana etc
Experience with Disaster recovery, Windows/Linux/Unix, web technologies, scaling up or scaling down experience
Have deep understanding of cloud computing concepts/technologies & Devops in the areas of SaaS, IaaS etc like Compute, Storage, Network and leading critical initiatives to manage SaaS products
Ability to think end-to-end, lead long-term programs, and manage multiple programs simultaneously across numerous organizations
Experience in growing an organization and attracting, hiring and maintaining top talent and developing and coaching team members
Possess some preferred Certification(s) :
CCNA (Cisco Certified Network Associate Routing & Switching)
MCSE (Microsoft Certified Solutions Expert)
RHCE (Red Hat Certified Engineer)
RHCSA (Red Hat Certified System Administrator)
OEL (Oracle Linux Certification), LPI (Linux professional Institute) Certification Programs
CISP (Certified Information Security Professional)
ITIL (Information Technology Infrastructure Library)
Lean Six SIGMA certification
Additional Certifications Preferred:
Cloud Certifications - OCI Certified, Docker, Kubernetes certified, other cloud native computing is plus
Python Certifications
Security Certifications - Cloud security certs
Certifications in Data Center Management / DevOps / IT Operations
Experienced in 24*7 support in production environments - Working knowledge in the environments of 24*7 with respect to Infrastructure management, Monitoring,, High availability, disaster recovery and SaaS application management
Proficient in Automation experience and solid understanding of DevOps technologies, Terraform, Ansible, Chef, Python etc
Background in ITIL service management, with successful track record of implementing configuration, change, incident management solutions, supporting processes and industry standard methodologies
Solid grasp of Linux/Windows OS and its command line admin tools
Understanding of relational database concepts, good grounding in Oracle SQL and query optimization. Experience with Oracle Database a strong plus
Working knowledge of web services, Apache, Tomcat, Java, WebLogic and Application servers experience
Hands on experience supporting Web Applications, REST and SOAP API
Other cloud environments working experience is preferred

Life at Oracle and Equal Opportunity

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer

https://www.oracle.com/corporate/careers/diversity-inclusion/

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