Oracle

Support Analyst

Job Description

Must have:

  • VERY GOOD COMMUNICATION SKILLS & PHONE ETIQUETTE.
  • Good knowledge of Windows & Mac OS.
  • Experience managing Active Directory accounts.
  • Ability to install & troubleshoot MS Office, Printer, Citrix, VMware, Software & Hardware issues.
  • Minimum 1 year of experience working in technical support supporting global customers.
  • Must be willing to work in US Shifts.

Good to have:

  • Preferred neutral accent.
  • Call handling skills (proper escalation & ownership of call etc).
  • Proven track record for identifying and quickly resolving a wide variety of Windows/MAC/SCCM/Azure/VMWare/Exchange Online/Network.

 

Career Level - IC0


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