Oracle
Technical Account Representative (TAM) 5 - Oracle SAAS/ERP
Job Description
Your Responsibilities
Key tasks include, but are not limited to, the following:
SCOPE:
- Manage service delivery activities for customer’s diversified set of Oracle SaaS Products deployed on Cloud
- Represent as a single point of contact between customer & Oracle.
- Manage the service delivery through virtual team of resources.
- Establish priorities & Service growth plans for customers aligned to Oracle’s Cloud Strategy.
- Work on improvement initiatives as required
ACCOUNTABILITIES
- Review existing services & contracts and understand the scope thoroughly.
- Generate & manage service delivery plan, key deliverables, marshal resources as required, RACI, risks, issues and dependencies according to ACS standards.
- Deliver regular business and operational reviews to key business stakeholders.
- Implement Service Improvement policy and processes.
- Manage and co-ordinate changes in customer environments per customer strategy.
RESPONSIBILITIES
- Service Planning
- Technology Change Management
- Contractual and Financial Control
- Service Governance
- Problem and Incident Management
- Issue and Risk Management
- Escalation Management
- Best Practice Advice and Recommendations
- Business Development and Renewals
- Customer Satisfaction
- Provide leadership, motivation and direction
Career Level - IC5
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