Oracle
Technical Analyst 2- Storage Support
Job Description
This vacancy is for a Technical Support Engineer, ZFS Storage Appliance, minimum 4 yrs exp, for our fast growing Oracle Cloud Storage solution.
For this job, you will be responsible for :
* Provide post-sales -ZFSSA storage and ZS OCI cloud support to Oracle customers, partners.
* Display and maintain a high level of professional behavior at all times.
* Assist in ensuring Oracle Services meet Customer Satisfaction goals.
* Provide problem isolation and resolution.
* Create knowledge documentation as necessary to assist with possible future problem resolution.
* Act as an interface with Support, Sales and Professional Services organizations to ensure proper support delivery is available for customer needs.
* Ensure proper implementation of Corporate programs and processes.
* Work closely with all levels of customer and external engineers and management on the most complex problems.
* Prioritize workload and advance technical problems where appropriate to the next level of expertise.
* Effective time management skills.
* Escalate calls to the appropriate level, in a timely manner.
* Ability to learn and integrate new technologies in a fast-paced environment.
* Highly developed troubleshooting skills.
* Work on weekends /holidays as per the shift roster from time to time.
* Hands-on and remote troubleshooting experience with server and storage products, hardware and software, system level troubleshooting skills and or system administration skills (Solaris, Windows, Linux, etc.)
Technical expertise:
At least 4 years of working experience and expertise in the following areas:
Storage:
- Storage concepts (RAID) topologies, SAN, NAS and Storage protocols - Fibre Channel, SCSI, serial attached SCSI (SAS), Infiniband, SATA.
- Experience in Troubleshooting NAS and SAN issues.(such as performance, mapping, multiple drive failures, firmware etc).
- File System concepts.(ZFS, zpool, UFS, file permissions..) preferred.
- Storage product certification is an advantage.
- Cloud Storage concepts.
Network:
- Good understanding of Network concepts, and topologies.
- Experience preferred with TCP/IP Protocols, Ethernet, routing, aggregation, virtualization,NFS,CIFS,Samba, Naming Services, LDAP,DNS, Network Security.
- Experience preferred with diagnostic tools such has traceroute, packet analyzers.
- CCNA , Network Certification is an advantage.
Operating Systems:
- Solaris (preferred), Unix, Windows, Linux.
- Solaris (Networking, Security) certification is an advantage.
Desirable:
- Knowledge of ZFS Storage Appliance hardware architecture and ZFS File system.
- Knowledge of Solaris internals and concepts, such as traps, interrupts, locking mechanisms, scheduling and memory management.
- Ability to write and understand shell script and c-code.
Soft Skills:
- Skills in troubleshooting, and problem resolution.
- Good customer interaction and organizational skills.
- Good verbal and written English Language communication skills.
Career Level - IC2
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