Oracle

Content Manager

Job Description

Documentation Workflow Management

  • Oversee the progression of the documentation workflow, ensuring documents are created, reviewed, and updated efficiently.
  • Conduct bi-weekly queue review checks to ensure timely processing of documents.

Content Updates and New Processes

  • Manage the bi-weekly “What’s New” process to update teams on changes, additions, or removals in documentation.
  • Initiate the annual review workflow process, ensuring a thorough update and revision of all documentation as needed.

Knowledge Wiki Workflow

  • Implement and manage the Knowledge Wiki workflow to ensure a centralized, accessible, and up-to-date repository of information.
  • Regularly review and update Knowledge Wiki content to support knowledge sharing and continuous learning across the organization.
  • Coordinate with subject matter experts to incorporate key information and maintain content accuracy in the Knowledge Wiki.

Reporting and Analysis

  • Generate and distribute 30-day aging reports to managers to highlight pending or delayed documentation tasks.
  • Provide 60-day aging reports to organizational leadership for an overview of documentation status and process improvement opportunities.

Power BI Reporting

  • Develop and maintain Power BI reports to provide real-time insights into documentation workflows and process performance.
  • Analyze data from document control processes to identify trends, process bottlenecks, and areas for improvement.
  • Present Power BI reports to stakeholders, helping to drive informed decisions and optimize document control practices.

Document Maintenance and Purge

  • Conduct a monthly draft purge to remove obsolete or outdated drafts and maintain a streamlined document repository.
  • Implement an obsolete page process to manage outdated or redundant documentation effectively.

Employee Training and Support

  • Add employees to reviewer and approver groups as needed, ensuring they have the necessary permissions for their roles.
  • Assign and review training completions to confirm that employees understand document control processes and standards.

Administrative Group Management

  • Manage space administrative groups to streamline document access and control within different teams or departments.

Translation and Localization Support

  • Oversee the translation tag process to ensure accurate translation and localization of documentation where required.

Controlled Documentation Consulting

  • Provide controlled documentation consulting to departments, ensuring all documentation adheres to organizational standards and compliance requirements.

Career Level - IC1


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