Oracle
Credit & Collections Analyst 3-Fin
Job Description
- Training Delivery:
- Conduct voice and accent training sessions for new hires and existing employees.
- Facilitate workshops on pronunciation, articulation, pitch control, and intonation.
- Provide training on cross-cultural communication and international customer handling skills.
- Monitor and assess trainees' progress and provide feedback for improvement.
- Curriculum Development:
- Collaborate with Oracle training development team to design and update training modules, adapting them to current global communication standards.
- Customize training programs based on client specifications, focusing on linguistic needs (American, British, Australian accents, etc.).
- Stay updated with the latest industry trends, tools, and training methodologies on communication and accent.
- Coaching & Mentorship:
- Provide one-on-one coaching to team members for voice and accent correction.
- Organize and conduct refresher courses for tenured agents to maintain quality standards on voice and accent
- Performance Management:
- Conduct voice assessments (pre- and post-training) to evaluate communication skills.
- Collaborate with Quality Assurance (QA) teams to ensure call quality aligns with company standards.
Career Level - IC3
Jobs at Bengaluru
Oracle
Java Microservices Senior Developer
Professional
Bengaluru, Karnataka
Last Date: Jan. 28, 2025
Amazon
Sr. Onboarding Specialist, SmartCom…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Jan. 28, 2025
Oracle
Associate Technical Consultant - Or…
Professional
Bengaluru, Karnataka
Last Date: Jan. 28, 2025
Oracle
Senior Member of Technical Staff
Professional
Bengaluru, Karnataka
Last Date: April 1, 2025
Oracle
Software Developer 3
Professional
Bengaluru, Karnataka
Last Date: March 12, 2025
Oracle
Full Stack Developer
Professional
Bengaluru, Karnataka
Last Date: March 17, 2025
Amazon
Senior Application Engineer, Cross …
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Jan. 28, 2025
Oracle
Contracts Administrator 1-Fin
Professional
Bengaluru, Karnataka
Last Date: March 18, 2025
Senior Software Engineer, Infrastru…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Jan. 23, 2025
More Jobs at Oracle
Oracle
Senior Oracle Identity & Access Man…
Professional
Bengaluru, Karnataka
Last Date: March 5, 2025
Oracle
Consulting Project Technical Manager
Professional
Hyderabad, Telangana
Last Date: Jan. 28, 2025
Oracle
Full Stack Developer JAVA
Professional
Bengaluru, Karnataka
Last Date: July 5, 2025
Oracle
Sr Analyst,SaaS Delivery - Fusion W…
Professional
Bengaluru, Karnataka
Last Date: Jan. 26, 2025
Oracle
Applications Developer 3
Professional
Bengaluru, Karnataka
Last Date: May 10, 2025
Oracle
Senior Consultant - PLSQL/JAVA Supp…
Professional
Bengaluru, Karnataka
Last Date: April 30, 2025
Oracle
Principal Solution Engineer
Professional
Bengaluru, Karnataka
Last Date: Feb. 16, 2025
Oracle
Technical Analyst 2-Support
Professional
Bengaluru, Karnataka
Last Date: May 19, 2025
Oracle
Oracle Fusion Finance Functional Co…
Professional
Bengaluru, Karnataka
Last Date: April 7, 2025
Oracle
Senior Member of Technical Staff -…
Professional
Bengaluru, Karnataka
Last Date: March 7, 2025
Oracle
Software Development Manager
Professional
Bengaluru, Karnataka
Last Date: March 30, 2025
Actively Recruiting Companies at Bengaluru, Karnataka