Oracle
Technical Analyst 2-Support
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
You will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures.
A technical degree is preferred position at Oracle, i.e.,BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA. OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
Career Level - IC2
Jobs at Bengaluru
Oracle
Core Banking Functional Consultant
Professional
Bengaluru, Karnataka
Last Date: April 19, 2025
Silicon RTL Design Lead, Google Clo…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Feb. 6, 2025
Oracle
Principal Member of Technical Staff
Professional
Bengaluru, Karnataka
Last Date: May 17, 2025
Software Engineer, Engineering Prod…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Jan. 30, 2025
Amazon
Software Development Engineer II, R…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Feb. 4, 2025
Oracle
Site Reliability Engineer 3
Professional
Bengaluru, Karnataka
Last Date: April 15, 2025
Oracle
Full Stack Developer-PLSQL /Java
Professional
Bengaluru, Karnataka
Last Date: May 10, 2025
Oracle
Principal Consultant - Support Engi…
Professional
Bengaluru, Karnataka
Last Date: June 11, 2025
Oracle
Technical Writer 3-ProdDev
Professional
Bengaluru, Karnataka
Last Date: March 24, 2025
Google Experience Operations Specia…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Jan. 23, 2025
More Jobs at Oracle
Oracle
Senior Principal Consultant - GPP S…
Professional
Chennai, Tamil Nadu
Last Date: April 23, 2025
Oracle
Contracts Administrator
Professional
Bengaluru, Karnataka
Last Date: May 21, 2025
Oracle
Software Developer 3
Professional
Bengaluru, Karnataka
Last Date: April 28, 2025
Oracle
Software Development Manager
Professional
Bengaluru, Karnataka
Last Date: March 30, 2025
Oracle
Oracle Fusion Expert - ERP/SCM/HCM …
Professional
Hyderabad, Telangana
Last Date: June 2, 2025
Oracle
Senior Applications Engineer
Professional
Mumbai, Maharashtra
Last Date: May 20, 2025
Oracle
Software Developer 3
Professional
Bengaluru, Karnataka
Last Date: March 12, 2025
Oracle
Senior Quality Assurance Engineer
Professional
Hyderabad, Telangana
Last Date: March 24, 2025
Oracle
Associate Consultant : HCM Function…
Professional
Bengaluru, Karnataka
Last Date: May 29, 2025
Actively Recruiting Companies at Bengaluru, Karnataka