Oracle
Senior Technical Support Engineer - Financial Services
Job Description
Are you ready to be part of the exciting evolution of Oracle’s application cloud development? We are seeking dedicated individuals to join our team and contribute to the next chapter of GBU support. We are at the forefront of evaluating and implementing innovative support processes and tools to meet the needs of our SaaS customers. Our goal is to provide exceptional support to both our cloud and on-premises clients.
If you are a highly analytical, articulate problem solver who thrives in a collaborative team environment, we want to hear from you! As a team member, you will:
• Work directly with customers to understand and resolve their issues.
• Document the progress of product solutions in our service request system.
• Play a key role in defining and shaping technologies and processes to enhance our support delivery in the SaaS space.
This is a fantastic opportunity to learn and utilize cutting-edge technologies such as SR automation and other proactive initiatives. Help us achieve our goal of providing best-in-class support and make a real impact on our customer experience.
Career Level - IC3
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