Oracle

Revenue Analyst

Job Description

KEY OBJECTIVE

(Outline key/overall objectives of the role)

 

  • O2C team is accountable from the time an order is booked until invoices are created and receipt applied to the same. Its functions include Collections, Credits and Cash Applications. 
  • Build credibility with stakeholders by virtue of addressing their challenges in quick time with appropriate solution. 

SPECIFIC RESPONSIBILITIES

(Outline specific tasks/responsibilities of the role)

 

  • Reducing unapplied cash on day to day basis. 
  • Downloading daily deposits from bank system for posting. 
  • Communicate process updates to team. 
  • Achieving KPIs allocated as goals (productivity, quality, unapplied cash, acquisition CIT, C-sat, etc)
  • Work on moving customers from Check to EFT payout methodology for a better customer experience. 
  • Assist in account reconciliation queries with Sales/Collections/Customer/Cash Management & other stakeholders. Provide assistance in internal and external audits & provide support on audit requests
  • Responsible for processing refund requests and making general ledger adjustments.
  • Conduct in-depth research and analyze overpayment in resolving unapplied cash. 
  • Provides administrative support for accounting functions including areas of general ledger, accounts payable, accounts receivable, fixed assets, and inter-company transactions.
  • Take personal accountability &  ownership in resolving issues/challenges for customers (internal & external)

RELEVANT EXPERIENCE & TRAINING

(Indicate the essential experience, qualifications and attributes required to perform this position effectively)

 

  • Good communication skills (Written and Verbal) in English. 
  • Should be open in making calls to customers when needed. 
  • Overall experience of 3-5 years with minimum education of graduation in Commerce. 
  • B2B / B2C Cash Apps, Accounts Receivable, Accounts Payable experience is a must. 
  • Well acquainted with MS Office (specifically Excel). 
  • Open to working shifts. 

       

COMPETENCIES

(Indicate the level of relevant skills and knowledge needed for this role. Also indicate critical, essential, desirable)

  • Communication (written & verbal)

 

  • Gains ‘win-win’ outcomes with colleagues or customers
  • Handles objections with authority and credibility
  • Demonstrates ability to influence without authority
  • Listens carefully and attentively to clarify and confirm understanding of others
  • Conveys information, thoughts, and opinions in a compelling manner, appropriate to the audience

 

  • Performance Drive

 

  • Perseveres to deliver against objectives and takes personal accountability for own performance
  • Knows what level of performance is expected and how to get support as required
  • Demonstrates attention to detail in all aspects of work
  • Acts with a sense of urgency and confidence to deliver quality work in a timely manner
  • Demonstrates resilience in the face of challenging situations
  • Delivers results while ensuring compliance with Oracle’s Code of Ethics and Business Conduct

 

  • Collaboration

 

  • Builds trust, mutual support and understanding with colleagues
  • Demonstrates acceptance and respect for others
  • Values diverse thinking and seeks to understand different perspectives and cultures
  • Demonstrates value as a team player both within and across teams

 

  • Competitive Edge

 

  • Demonstrates understanding of unique internal and/or external customer needs and how to meet them
  • Implements improvements in efficiency, effectiveness, and productivity
  • Values and explores ideas and suggestions made by others
  • Considers alternatives to existing assumptions, practices, and thinking

 

  • Change Agility

 

  • Shows willingness to adjust to changing work environments
  • Offers ideas on where improvements could be made
  • Works efficiently in situations of uncertainty

 

  • Mastering Complexity

 

  • Assimilates and evaluates new data and facts in a timely manner to support effective decision-making
  • Gathers appropriate data and diagnoses root cause of issues
  • Tackles problems enthusiastically; views problems as a challenge
  • Recognizes problems; knows when to seek input from others or escalate to a higher level in a timely manner
  • Draws accurate conclusions from qualitative and quantitative data

Functional Competencies

  • Cash Applications
  • Reconciliations
  • Risk Management

#LI-DNI

Career Level - IC2


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