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Oracle
About Oracle B2C Service
Oracle B2C Service is an important part of Oracle’s best-in-class, connected CX cloud suite.
As a part of Oracle Customer Experience, Oracle Service Cloud provides unique service experiences that enable a company to differentiate its brand and deliver legendary experiences to customers.
Oracle Service Cloud’s cross-channel customer service enables organizations to provide quick, consistent, proactive, and reactive assisted service across multiple channels. Oracle’s intuitive, productive, integrated, contextual, and scalable solution enables your agents to focus on the customer instead of multiple applications.
About the Job:
Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.
A unique opportunity to join a rapidly growing world-class team to engineer cutting edge Oracle Service Cloud technologies and infrastructure. As part of the SaaS Operations team, you will be continually challenged and have an opportunity to contribute to the Oracle Service Cloud success every day, working closely with the development partners.
As a Site Reliability Engineer, you will solve interesting technical challenges by defining, designing, deploying, and troubleshooting key Oracle Service Cloud services, platforms, and infrastructure, always thinking about reliability, scalability, resilience, security, and performance.
The ideal candidate for this engaging and visible technical leadership role would have the experience of a developer, the wits of a systems and infrastructure whiz, and the courage of a spirited "closer". All these qualities bundled up in an affable communicator in order to make our Oracle Service Cloud customers successful.
What You'll Do:
What You Need to Have:
BS or MS in Computer Science, or equivalent
Knowledge of:
Career Level - IC4
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