Oracle
ORMB TechnoFunctional Support - Technical Analyst
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
Career Level - IC2
Jobs at Bengaluru
Oracle
Software Developer - FMW
Professional
Bengaluru, Karnataka
Last Date: Aug. 23, 2025
Product Manager, Play Store App Qua…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: June 12, 2025
Oracle
Senior Sales Consultant
Professional
Bengaluru, Karnataka
Last Date: Oct. 19, 2025
Amazon
Data Scientist II, Data Scientist I…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: June 10, 2025
Amazon
Planning & Forecasting Manager, Ama…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: June 10, 2025
Amazon
Cluster Manager - Quick Commerce, P…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: June 10, 2025
Oracle
Full Stack Developer-PLSQL /Java
Professional
Bengaluru, Karnataka
Last Date: July 6, 2025
More Jobs at Oracle
Oracle
Associate Technical Support Engineer
Professional
Hyderabad, Telangana
Last Date: Oct. 6, 2025
Oracle
Technical Analyst 3-Support
Professional
Bengaluru, Karnataka
Last Date: Oct. 14, 2025
Oracle
Applications Developer 3
Professional
Thiruvananthapuram, Kerala
Last Date: July 7, 2025
Oracle
Senior Java Microservices Developer
Professional
Bengaluru, Karnataka
Last Date: Nov. 2, 2025
Oracle
Senior Principal TAM, Oracle SaaS
Professional
Bengaluru, Karnataka
Last Date: Oct. 6, 2025
Oracle
Consulting Technical Mgmt Manager
Professional
Bengaluru, Karnataka
Last Date: Oct. 12, 2025
Oracle
Software Development Director
Professional
Bengaluru, Karnataka
Last Date: June 23, 2025
Oracle
Product Manager/Strategy
Professional
Hyderabad, Telangana
Last Date: Sept. 7, 2025
Oracle
Senior Member of Technical Staff
Professional
Bengaluru, Karnataka
Last Date: Nov. 24, 2025
Actively Recruiting Companies at Bengaluru, Karnataka