Oracle
Oracle CSS SAAS/HCM/Cloud Senior Analyst
Job Description
What you will do
- The Position is for a Techno Functional Support Analyst with a technical background in Fusion Suite of HCM products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
- The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.
- The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
- The key skills put to use on a daily basis are - high-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise. It is an opportunity to work with Cloud and On-Premise customers. This work includes:
- Work directly with Customers for
- Advising on complex use of Oracle products
- Resolving highly complex and mission-critical issues
- Manage highly complex and critical customer issues
- Serve as Situation Manager on highly sensitive issues
- Consult with Management in directing resolution of critical customer situations
- Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions
- Formal mentoring for promoting the technical and professional development of others
- Creation/review of Knowledge Articles
- Work directly with Customers for
Qualifications:
- Must Have Skills
- 8 to 10+ years of experience in Implementation, support, or upgrade of SaaS HCM suite of products with at least 1 implementation experience on SaaS HCM Products – Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher and knowledge on Oracle Integration Cloud.
- Experience in Release 12.1.3.x / 12.2.x Oracle Core HR, Absence, Benefits, and Payroll
- Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.
- Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios
- Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
- Work with users to troubleshoot and resolve issues, answers business questions provides data analysis
- Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts
- Conduct training and knowledge sharing sessions
- Nice to Have Skills
- Hands-on Configuration experience on at least three or more tools–
- HCM Extracts
- HCM Data Loader (HDL)
- Payroll Batch Loader (PBL)
- Workflow
- BI Publisher
- Fast Formula
- Personalization
- PL/SQL
- Should have good knowledge on Fusion Cloud architecture, setup manager and activities.
- Knowledge of FBDI and OTBI reports development
- Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.
- Should have knowledge of localizations
- Knowledge of Security setup would be an added advantage.
- Experience in one of the following areas is seen as an advantage:
- XML
- Java, J2EE and Oracle ADF
- SOA and Web Services
- Hands-on Configuration experience on at least three or more tools–
- Others
- Exhibit effective analytical skills & organizational skills
- Good command over spoken & written English
- Interact directly with customers, follows through on all assignments and takes ownership of customer issues
- Seeks innovative ways to improve the process of delivering solutions to customers
- Strong written and verbal English communication skills; multi-lingual a plus
- Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
- Should have demonstrated experience in Managed Services that include Client Relationship Management, Offshore Delivery Management, Project/Program Management, contribution to Business & Revenue Growth, significant contributions in the area of successful delivery of KPIs to the customer.
- Must have very good communication skills, Must be a team player, willing to learn new technologies and work in rotational shifts. Should be a Strong Techno Functional Lead, able to manage a large team and support SLAs for the EBS and Cloud/SaaS customers.
Education & Experience:
Academics:
- B.E/ B.Tech (Computer Science) or equivalent preferred.
- Other qualifications with adequate experience may be considered.
Career Level - IC4
Jobs at Bengaluru
Amazon
Software Development Manager , Soft…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: April 15, 2025
Software Engineer III, Android, Goo…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: April 24, 2025
Oracle
Senior Member of Technical Staff
Professional
Bengaluru, Karnataka
Last Date: Aug. 20, 2025
Oracle
Software Developer - Cloud and Kube…
Professional
Bengaluru, Karnataka
Last Date: Aug. 25, 2025
Finance Manager, Cloud Financial Pl…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: April 24, 2025
Oracle
M3 CSS Manager -EBS Product suite S…
Professional
Bengaluru, Karnataka
Last Date: April 22, 2025
Oracle
Credit & Collections Analyst 1-Fin
Professional
Bengaluru, Karnataka
Last Date: Aug. 5, 2025
Oracle
Manager, CSS Global Expertise Cente…
Professional
Bengaluru, Karnataka
Last Date: Aug. 17, 2025
Oracle
PL/SQL - Core Banking
Professional
Bengaluru, Karnataka
Last Date: June 17, 2025
Oracle
Site Reliability Developer 2/3
Professional
Bengaluru, Karnataka
Last Date: Sept. 24, 2025
Group Product Manager, Google Core
Freshers/Experienced
Bengaluru, Karnataka
Last Date: April 24, 2025
Amazon
BIE II - FBA Product Analytics
Freshers/Experienced
Bengaluru, Karnataka
Last Date: April 22, 2025
More Jobs at Oracle
Oracle
Senior Software Developer
Professional
Bengaluru, Karnataka
Last Date: May 26, 2025
Oracle
Senior Principal Consultant
Professional
Bengaluru, Karnataka
Last Date: Sept. 15, 2025
Oracle
Oracle Transportation Management Sy…
Professional
Bengaluru, Karnataka
Last Date: April 15, 2025
Oracle
Software Developer 2
Professional
Bengaluru, Karnataka
Last Date: April 28, 2025
Oracle
Applications Sales Representative IV
Professional
Mumbai, Maharashtra
Last Date: July 15, 2025
Oracle
CSS-Oracle SAAS - Fusion HCM Functi…
Professional
Bengaluru, Karnataka
Last Date: Sept. 5, 2025
Oracle
Java J2EE Senior Developer
Professional
Bengaluru, Karnataka
Last Date: July 21, 2025
Oracle
Software Developer 4
Professional
Hyderabad, Telangana
Last Date: April 23, 2025
Oracle
Senior Devops Engineer
Professional
Bengaluru, Karnataka
Last Date: Aug. 10, 2025
Actively Recruiting Companies at Bengaluru, Karnataka