Oracle
Senior Analyst, Post Booking Services - CMRB and IO
Job Description
Job Responsibilities
Should primarily be able to understand and mitigate financial impact and contractual obligations while facilitating Customer change requests or issues
- Responsible for anchoring calls/discussions and understand requirement from stakeholders and provide suitable resolution post working with upstream and downstream teams
- Ability to identify & prioritize requests based on Customer Impact
- Collaborate with multiple teams to assist the stakeholders in effective resolution to their issues reported
- Driving a robust communication mechanism to achieve Customer/Stakeholder trust & confidence
- Identify the cause of the issue and report it relevant Stakeholder for remediation
- Should display agility in adopting to rapidly changing business needs
- Conscious about the Quality of work being delivered and takes initiative to improve performance and processes through constant self-evaluation
- Work on assignments that are semi-routine in nature where ability to recognize deviation from standard practice is required.
- This role reports into Assistant Manager/Deputy Manager/Manager
Key Skills
- Strong analytical capability: Knows the business and understands how to analyze the metrics/key performance indicators required by self and team to deliver results
- Flair to work globally: Reach to different stakeholders across the Globe to ensure business is run smooth
- Effective Communication: With an effective communication skill, Understands and learns from what others say, conveys ideas and facts orally using language the audience will best understand
- Effective time management: Ability to multi task and delivery seamlessly
- Problem Solving ability: Successfully resolves difficult or complicated challenges
- Strong business acumen: Diligently attends to details and pursues quality in accomplishing tasks
Key Competency
Communicating for Impact
- Influences others to change their perceptions in a positive, creative and respectful way
- Anticipates reactions and responds appropriately
Collaboration
- Identifies synergies across LOBs and acts on opportunities to integrate efforts
- Demonstrates value as a team player both within and across teams
Change Agility
- Shows willingness to adjust to changing work environments
- Quickly recognizes situations or conditions where change is needed
- Decision Making
- Makes timely, informed decisions that take into account the facts, goals, constraints, and risks
- Knows when to delegate with clearly defined responsibility and authority
Basic Requirements
Graduate/Post Graduate with 2 to 5 years of experience
Flexible to work in shifts
Strong Analytical ability
Career Level - IC1
#LI-DNI
Jobs at Bengaluru
Oracle
Software Developer 3
Professional
Bengaluru, Karnataka
Last Date: Sept. 30, 2025
Oracle
Systems Analyst 3-Support
Professional
Bengaluru, Karnataka
Last Date: Aug. 18, 2025
Oracle
Full Stack Developer-PLSQL /Java
Professional
Bengaluru, Karnataka
Last Date: July 6, 2025
Measurement Implementation Expert, …
Freshers/Experienced
Bengaluru, Karnataka
Last Date: June 19, 2025
Amazon
Investigation Specialist-ES, PSME A…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: June 24, 2025
Oracle
Consulting Technical Manager (IC)
Professional
Bengaluru, Karnataka
Last Date: Sept. 14, 2025
Senior Staff Software Engineer, Goo…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: June 19, 2025
Amazon
Senior Technical Program Manager, A…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: June 17, 2025
Oracle
Principal Member Technical Staff
Professional
Bengaluru, Karnataka
Last Date: July 12, 2025
Oracle
Customer Success Services - Oracle …
Professional
Bengaluru, Karnataka
Last Date: Oct. 4, 2025
More Jobs at Oracle
Oracle
Oracle Fusion Expert - ERP/SCM/HCM …
Professional
Bengaluru, Karnataka
Last Date: Aug. 20, 2025
Oracle
Oracle Fusion HCM Functional Analyst
Professional
Bengaluru, Karnataka
Last Date: July 7, 2025
Oracle
Principal CSS SaaS SCM Engineer
Professional
Bengaluru, Karnataka
Last Date: Sept. 30, 2025
Oracle
Principal Site Reliability Developer
Professional
Bengaluru, Karnataka
Last Date: July 28, 2025
Oracle
Oracle Manufacturing Functional Spe…
Professional
Bengaluru, Karnataka
Last Date: Aug. 20, 2025
Oracle
Senior Principal Consultant
Professional
Kolkata, West Bengal
Last Date: Sept. 20, 2025
Oracle
OFSAA - Senior Principal Consultant
Professional
Bengaluru, Karnataka
Last Date: July 14, 2025
Actively Recruiting Companies at Bengaluru, Karnataka