Oracle

SaaS ERP Principal Analyst

Job Description

As a Principal Support Engineer, you are expected to deliver the following ,

  • Experience in collaborating with business stakeholders to understand their functional requirements and translate them into technical specifications.
  • Passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills
  • Strong logical thinker with problem-solving skills, with the ability to collaborate effectively.
  • Excellent communication skills. You can clearly explain complex technical concepts.
  • Well-developed implementation and troubleshooting skills with ability to analyze details and synthesize "big picture".
  • Apply creative use of industry standard tools to aid in the diagnostic process.
  • 6-10+ years of relevant experience.
  • Ability to influence and build cooperative relationships with executives and technical specialists.
  • Skilled in communicating effectively in escalated technical and functional situations.
  • Hands on experience in ERP modules implementation and support.
  • Strong listening skills to identify core issues and develop action plans to resolve them swiftly.

Self-starter, able to work well with minimal supervision, and detail-oriented with a process-oriented approach.

Career Level - IC4


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