Oracle

Senior Analyst - Customer Experience

Posted On

March 13, 2025

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

Sept. 9, 2025

Job Description

Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action.Responsibilities displayed in the job posting. This role reports into Assistant Manager/Deputy Manager/ManagerSpecific Responsibilities

Interacting with US clients and helping them understand their invoices.
Handling Top customer’s (US based clients) billing related queries.
Reduction in Ageing & Invoice Printing
Basic Understanding of Order documents/Purchase Order/ Quote
Responsible for Invoicing, Accounts receivable, Order Re-billing, Credit memos and handling customer satisfaction issues.
Identification of right Point of Contact
Combine resourcefulness and problem solving with good analytical skills of order management
Hardworking and adaptable to changing requirements and to consistently deliver improved research and production results.
Team player who is dedicated to quality with continuous improvement and bottom-line objectives. Create separate points
To be competent and successful forerunner in this competitive environment - achieved through involvement, perseverance and commitment.
Maintained Productivity always at the given targets.

Relevant Experience & Training

Commerce graduate or equivalent with 3 to 5 years of experience in same role or in Accounting/Finance
Working knowledge of MS Office and databases
Excellent communication skills (written and oral)
Knowledge of billing procedures and collection techniques (e.g. skip tracing)
Flexibility to work in Shifts

Core Competencies

Change Agility - Driving and responding to change
Collaboration - Leveraging the combined strength of Oracle
Communicating for Impact -Communicating openly and effectively to influence others
Competitive Edge -Driving competitiveness and innovation
Inspirational Leadership -Inspiring others through your example
Mastering Complexity - Making timely business decisions with sound judgement
Performance Drive & Execution -Leading by example to deliver business results

You will assist in the collection, management, and resolution of outstanding invoices from past due accounts.Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Prepares collection reports, duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Strong attention to detail. Excellent written, verbal, interpersonal, and analytical communication skills. BA/BS degree in Accounting or Finance preferred.Qualifications displayed in the job posting

Career Level - IC2

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