Oracle
Staff Consultant - OFSAA
Job Description
Team: AVAS (Analytics Value Added Services)
Location: Global (Shift flexibility required)
Experience: 5+ years
1. About the Company/Team
AVAS (Analytics Value Added Services) is a specialized team delivering post-production support and implementation services for Oracle Financial Services Analytical Applications (OFSAA). We work with Tier 1–3 banks and financial institutions across the globe, including regions such as APAC, EMEA, and the Americas. Our core strength lies in deep OFSAA expertise and commitment to delivering scalable compliance and analytics solutions aligned to our clients' operating models—without requiring disruptive changes to their business processes.
2. Job Summary
As an L3 Support Analyst, you will take ownership of high-priority application incidents, provide technical leadership, and deliver permanent solutions for OFSAA implementations post go-live. You will lead RCA efforts, troubleshoot complex issues, and contribute to the continuous stability and enhancement of critical financial systems used by global banks. This is a highly visible role requiring strong hands-on experience in OFSAA, Oracle technologies, and production support.
3. Key Responsibilities
- Act as the primary escalation point for application incidents, especially Severity 1 issues.
- Analyze and resolve complex production issues by working across L1/L2/L3, development, and QA teams.
- Lead Root Cause Analysis (RCA) and implement corrective/preventive actions.
- Debug and monitor OFSAA batch processes, application logs, and backend services.
- Participate in ITIL-aligned processes such as Incident, Problem, and Change Management.
- Design and verify deployment plans, including rollback and recovery strategies.
- Maintain and contribute to documentation for known issues and troubleshooting procedures.
- Support client interactions and audits related to production environment compliance.
- Enhance monitoring/alerting frameworks to improve system observability.
- Participate in on-call rotations to support 24/7 system availability.
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