Oracle
Senior Solutions Architect, Data Services
Job Description
Customer Excellence Advisory Lead (CEAL) aims to enable customers to fully leverage their data by offering top-tier architectural guidance and design. As part of the Oracle Analytics Service Excellence organization, our team includes Solution Architects who specialize in Oracle Analytics Cloud, Oracle Analytics Server, Data Services and Fusion Data Intelligence. Our main goal is to ensure the successful adoption of Oracle Analytics.
We engage with customers and partners globally, building trust in Data Platform. We also collaborate with Product Management to enhance product offerings and share our insights through blogs, webinars, and demonstrations.
Responsibilities:
- Proactively recognize customer requirements, uncover unaddressed needs, and develop potential solutions across various customer groups.
- Review and support big data infrastructures: This involves review of existing comprehensive designs for big data architectures that align with the business's strategic goals and requirements.
- Collaborating with cross-functional teams.
- Prepare for complex product or solution-related inquiries or challenges that customers may present.
- Promote understanding of customer complexities and the value propositions of various programs (e.g., speaking at different events, team meetings, product reviews) to key internal stakeholders.
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