Oracle
Software Developer 3
Job Description
Oracle is seeking an energetic and experienced Java/J2EE Developer to support the Oracle Contact Center and the migration of Oracle’s global Contact Center operations to a modern Cloud Contact Center as a Service (CCaaS) platform. This role directly supports strategic Oracle initiatives including OCI Ops/Support and Oracle Health (VA/DoD, IHS customers), enabling voice services across 80+ business units (Fusion, Health, Hospitality, etc.). The successful candidate will collaborate with technical architects, business stakeholders, and engineering teams to modernize IVR flows, build scalable applications, drive automation, and deliver enterprise-grade services on Oracle Cloud.
Key Responsibilities:
- Redesign and implement high-availability services using OKE and CCaaS platforms
- Design and develop scalable microservices and APIs using Java, Helidon, and J2EE
- Build and deploy applications on Oracle Kubernetes Engine (OKE)
- Automate onboarding of new business units without impacting service quality
- Contribute to CI/CD pipelines and DevOps workflows to ensure delivery efficiency
- Collaborate on architectural decisions and create technical specifications
- Conduct unit testing, peer reviews, and maintain development best practices
Required Skills and Experience:
- Strong hands-on experience with Java, J2EE, MVC, SOA, REST/SOAP web services
- Proven expertise in Contact Center technologies
- Microservices development with Helidon and deployment on OKE
- Application and API design with a focus on scalability and security
- DevOps experience with CI/CD, automated testing, and containerized services
- Familiarity with integration design patterns and enterprise onboarding
- Knowledge of web security, authentication methods, and SSO technologies
- Experience with Java IDEs (Eclipse, NetBeans, JDeveloper, IntelliJ)
- Agile development experience using tools like Jira
- Excellent troubleshooting, collaboration, and communication skills
This is a high-impact role critical to transforming Oracle’s Contact Center infrastructure and delivering next-generation voice capabilities at global scale.
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