Oracle
Business Analyst
Job Description
Job Responsibilities
To assist the Sales & DM organization in the generation of license revenue and help customers better manage their licenses through the accurate and timely migration of customer’s existing licenses in line with Oracle Policies
· Perform comprehensive research of customer details on Oracle internal applications like Asset Report, PeopleSoft (HAT), ROSIE
· Develop and maintain a well-rounded knowledge of Oracle’s Policies, systems, and research-related tools.
· Collaborate with Sales teams, DM, PRG and Finance team to streamline CES process.
· Serve as primary point of contact for all process related inquiries.
· Manage Q workflow to allocate resources based on their skillset.
· Assist in decision making by reporting volumes & trending to the management as applicable.
· Responsible for getting certified on core process periodically.
· Use analytical and statistical rigor to solve complex problems and drive business decisions.
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