Oracle
OPERATIONS ENGINEER
Job Description
JOB DESCRIPTION – OPERATIONS ENGINEER
- Roles and Responsibilities
- Event Management
- Provide real-time monitoring and technical support for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools.
- Monitor and manage mission critical servers and applications in a mission critical 24x7 environment.
- Acknowledge Critical Alerts from monitoring tool in a timely manner.
- Initiate incident for every Critical alert observed on the monitoring system.
- Report any issues observed with monitoring system to management.
- Incident Management
- Responsible for Incident initiation.
- Responsible for carrying out initial Triage for alerts.
- Responsible for engaging technical resource groups for early restoration of services.
- Responsible for validation of applications/ services upon restoration.
- Responsible for initiation of bridge during major customer impacting events
- Responsible for sending timely communication to GBUs using communication tool.
- Responsible for prompt response of emails received during his/ her shift.
- Responsible to inform the shift lead on receipt of multiple alerts, which may result into major incident
- Call Handling
- Responsible to take calls on hotline in a professional manner.
- Use proper script for Greeting while receiving a call.
- Use proper script while placing a call “On Hold”.
- Use proper script while ending a call
- Make sure that the status is set to “Not-Ready” while moving away from desk.
- Make sure that Login Time is as per the agreed SLA.
- Maintenance
- Responsible for sending start/ stop notifications for planned maintenance.
- Responsible for service validation with GBUs after maintenance in certain agreed scenarios.
- Documentation
- Responsible for clear and correct documentation of incident progress along with relevant logs.
- Responsible for documentation of timelines accurately.
- Responsible for documentation of incident milestones for customer impacting events in the ticketing tool.
- Responsible for documentation of escalation performed along with their timelines in ticketing tool.
- Responsible for completion all the mandatory training and certifications.
- Qualification & Relevant Experience
- The candidate must have a sound knowledge and minimum 2 years of experience in Windows and Unix/ Linux based Operating System, Database and Internet technologies, security and hosting facilities.
- The Candidate should have an experience of working in an operations centre environment, should be aware of Incident Management workflow and related processes along with associated KPIs.
- The candidate must feel comfortable in a fast-paced, team-based environment. Have flexibility in scheduling and past history of supporting a 24x7 alert and ticket based environment.
- Understanding of networking monitoring tools, TCP/IP, SMTP, SFTP, Active Directory, IIS, ASP, HTML, VBScript, Windows Scripting, and DNS services.
- Strong communication skills and should be self-motivated.
- Understanding of ITIL Methodology.
Jobs at Bengaluru
Amazon
Account Manager, Retail Business Se…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Nov. 4, 2025
Amazon
Software Dev Engineer II, Amazon MG…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Nov. 4, 2025
Oracle
Senior Cloud Consultant - VBCS/OIC
Professional
Bengaluru, Karnataka
Last Date: Dec. 1, 2025
Amazon
Solutions Architect Manager, Startu…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Oct. 28, 2025
Oracle
EPM Solution Engineer
Professional
Bengaluru, Karnataka
Last Date: Jan. 21, 2026
Amazon
AVS Consultant, AVS Consultant Prog…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Oct. 28, 2025
Oracle
Senior Oracle Apps Finance Function…
Professional
Bengaluru, Karnataka
Last Date: Nov. 15, 2025
Oracle
Oracle Application Senior Developer…
Professional
Bengaluru, Karnataka
Last Date: Jan. 14, 2026
Amazon
Senior Solution Architect - ITS, GS…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Oct. 28, 2025
Amazon
Program Manager II, RBS Brand Exper…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Nov. 4, 2025
More Jobs at Oracle
Oracle
Senior Java Microservices Developer
Professional
Bengaluru, Karnataka
Last Date: Jan. 28, 2026
Oracle
Principal Member Technical Staff
Professional
Bengaluru, Karnataka
Last Date: Feb. 16, 2026
Oracle
Principal Applications Engineer
Professional
Hyderabad, Telangana
Last Date: Oct. 27, 2025
Oracle
Principal Oracle Fusion SaaS Applic…
Professional
Bengaluru, Karnataka
Last Date: Jan. 13, 2026
Oracle
Site Reliability Developer 4
Professional
Bengaluru, Karnataka
Last Date: Nov. 23, 2025
Oracle
Senior Member of Technical Staff
Professional
Bengaluru, Karnataka
Last Date: Oct. 28, 2025
Oracle
Database Administrator 3-IT
Professional
Bengaluru, Karnataka
Last Date: April 14, 2026
Actively Recruiting Companies at Bengaluru, Karnataka