Oracle
Consulting Technical Manager - OFSAA
Job Description
- Act as the primary escalation point for application incidents, especially Severity 1 issues.
- Analyze and resolve complex production issues by working across L1/L2/L3, development, and QA teams.
- Lead Root Cause Analysis (RCA) and implement corrective/preventive actions.
- Debug and monitor OFSAA batch processes, application logs, and backend services.
- Participate in ITIL-aligned processes such as Incident, Problem, and Change Management.
- Design and verify deployment plans, including rollback and recovery strategies.
- Maintain and contribute to documentation for known issues and troubleshooting procedures.
- Support client interactions and audits related to production environment compliance.
- Enhance monitoring/alerting frameworks to improve system observability.
- Participate in on-call rotations to support 24/7 system availability
Mandatory:
- Bachelor’s degree in Computer Science, IT, or related field.
- Service Delivery Manager role - 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain.
- Proficiency in Oracle SQL, PL/SQL, performance tuning, and analytical functions.
- Strong experience in data modelling concepts, debugging, and triaging technical issues.
- Experience managing Severity 1 incidents, production deployments, and patch support.
- Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS).
- Hands-on experience in OFSAA product development or implementation.
- Experience leading small teams (e.g., L1/L2) in a support environment.
- Exposure to ETL tools, data pipeline workflows, and batch job scheduling.
- Strong documentation skills and a proactive approach to knowledge sharing.
- Familiarity with IT audit requirements and compliance best practices.
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