Oracle
Accounting Support A3-Fin
Job Description
Job Role: This requirement is for a Chinese & Taiwanese language specialist. The candidate should be well versed in written and verbal Chinese language skills.
- Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals
- Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution
- Collaborate with Upstream and Downstream teams like Sales, IB, OPS, Collection, AR for resolution of customer related queries
- Adherence to compliance guidelines including SOX, internal & external compliance audits
- Constantly strives to enhance technical and process knowledge; participate in assessment programs
- Meet the defined KPIs – Input Quality, Output Quality, Efficiency & Turn Around Time
- Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner (Deliver true value by earning customer's trust)
- Strong attention to detail. Excellent written, verbal, interpersonal, and analytical communication skills.
Key Skills: Combine resourcefulness and problem solving with good analytical skills of order management
- Hardworking and adaptable to changing requirements and to consistently deliver improved research and production results.
- Team player who is dedicated to quality with continuous improvement and bottom-line objectives. Create separate points
- To be competent and successful forerunner in this competitive environment - achieved through involvement, perseverance and commitment.
- Maintained Productivity always at the given targets.
- Basic knowledge of AI and machine learning concepts
- Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point
- Ability to consistently meet deadlines and achieve goals
- Innovation – Ideation and process recommendations to improve customer experience, team efficiency and continuous improvement.
- Problem Solving and Decision-Making skills - To recognize deviations from standard practices and analyze situations to make decisions
- Strong communication skills [Verbal and Written] - Skill to interact with diverse stakeholders and departments across cultures, internationally
Core Competencies:
- Change Agility - Driving and responding to change
- Collaboration - Leveraging the combined strength of Oracle
- Communicating for Impact -Communicating openly and effectively to influence others
- Competitive Edge -Driving competitiveness and innovation
- Inspirational Leadership -Inspiring others through your example
- Mastering Complexity - Making timely business decisions with sound judgement
- Performance Drive & Execution -Leading by example to deliver business results
Chinese
- This requirement is for a Chinese language specialist. The candidate should be well versed in written and verbal Chinese language skills.
- The candidate should be able to use effective Chinese business language to interact with the Chinese stakeholders.
- A valid diploma or a degree in Chinese, is preferable with a minimum level of HSK-3
- Should be well versed with Computer Usage and MS Office Applications.
- Openness to work Night Shift is a must. Should be open to changing shifts as required.
Preferred Qualifications: 0 - 2 years of related experience.
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