Oracle
AI Leader - ERP
Job Description
We are seeking a leader to drive the AI initiatives for the Fusion ERP pillar within our Customer Success Services (CSS) organization. This high-impact role will also provide strategic leadership to our JAPAC region, ensuring the growth, satisfaction, and long-term success of our customers.
Key Responsibilities:
1. Driving AI Innovation for CSS
Lead the development and execution of a comprehensive AI strategy for the Customer Success Services (CSS) organization.
Spearhead AI adoption across the ERP competency and related functions, aligning AI capabilities with customer needs and market demands.
Collaborate closely with cross-functional teams, including product, engineering, and delivery, to accelerate the deployment of AI-driven solutions.
2. Strengthening JAPAC Customer Satisfaction
Deliver exceptional leadership and service excellence for our customers in the JAPAC region, ensuring seamless AI integration and value realization.
Build long-term relationships with key customers and stakeholders, driving their transformation journey with innovative AI solutions.
3. Business Growth & Regional Development of JAPAC
Own the business growth strategy for the JAPAC region, driving expansion, revenue generation, and long-term customer retention.
Identify and leverage emerging trends to position Oracle as the AI leader in the Fusion ERP market across JAPAC.
4. Escalation Management & Resolution
Act as the escalation point for complex AI-related issues, ensuring timely and effective resolution.
Proactively address customer challenges, driving solutions that enhance customer satisfaction and loyalty.
Career Level - M4
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