Oracle
Site Reliability Developer 3
Job Description
The ideal candidate is going to work in an agile environment on problems that are focused on improving uptime by reducing time to mitigation when issues are surfaced/reported by automated means or through customer incidents, contributing to code for automation of monitoring, patching, and remediation of service anomalies. You will work alongside a software development team within the greater OAC organization where you will support existing features in the cloud as well as new operational processes, automation, and content. You will play a key role in improving the processes supporting the OAC services, so that the service functions more and more autonomously over time.
Key Responsibilities:
- Perform DevOps activities to support service reliability with customers, release cycles, and production stability.
- Participate in a follow-the-sun model for 24x7 support of Oracle Analytics Services
- Respond to service incidents, troubleshoot, and lead resolution efforts, including root cause analysis.
- Become an expert in Oracle Analytics services, to prevent/resolve customer issues effectively and prevent regressions and repeats.
- Document various processes & runbooks as well as update existing processes.
- Deliver interim patches, hot-fixes, and upgrades with high quality.
- Partner with development, product, and support teams to resolve service failures/outages.
- Monitor service metrics, analyse trends, and implement improvements to CI/CD pipelines and operational processes followed by the team.
- Follow all best practices and procedures as established by the organization.
- Mentor and guide junior engineers, contribute to a culture of knowledge sharing and technical excellence, and drive continuous improvement.
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