IBM

Site Reliability Engineering Professional

Posted On

Nov. 27, 2024

Location

Kochi, Kerala

Experience Level

Professional

Job Type

Permanent

Apply By

Jan. 3, 2025

Job Description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Your Role and Responsibilities

The Site Reliability Engineering Team (SRE) ensures the service is highly available and fully optimized in a 24/7 environment. In a SRE role, you will play a crucial role in ensuring the reliability and resiliency of our systems. If you are passionate about optimizing, building automation, solving problems, testing, deploying and managing highly-scalable environments, this is the perfect opportunity for you.
In this role, you will be part of a global SRE team who works closely with our development and product teams to increase the quality and reliability for our products and services. You will also deploy and manage Kubernetes clusters on IBM Cloud and other public Cloud providers such as AWS. As an SRE, you must be willing to work in a fast paced Cloud environment, share rotational on-call duty coverage with the global SRE team and support the back-end Cloud infrastructure components.

Key Responsibilities

Maintain highly available products and services on Cloud
Design and implement various aspects of Cloud services including deployment, monitoring, alerting, logging and disaster recovery
Act as trusted advisors for clients to support and resolve Cases and Incidents.
Identify issues and drive them to resolution while ensuring minimal downtime
Develop Runbooks to capture steps and procedures to resolve commonly encountered issues
Automate repetitive tasks using scripts and tools to reduce manual interventions
Collaborate with development teams to roll out new services, ensure stability and reliability
Improve and innovate operational practices to ensure efficiency
Share knowledge, ideas and solutions with global team"

Required Technical and Professional Expertise

Excellent written and verbal communication skills
Experience managing critical customer issues requiring ongoing communication with customer, product development and product support teams.
Working knowledge in Linux/Unix administration
Working knowledge with at least one major public Cloud provider (IBM Cloud, Amazon Web Services or Microsoft Azure)
Working knowledge with containerization technologies (e.g., Docker)
Working knowledge with maintaining and scaling Kubernetes-based applications on Cloud Infrastructure
Experience with scripting and automation (e.g., Bash, Python, Go, Jenkins, Ansible)
Experience with SQL and/or NoSQL datastores
Basic understanding of Cloud storage and networking
Strong debugging and problem-solving skills
Passion for building and maintaining reliable and resilient systems
Ability to manage multiple projects, while ensuring that commitments and timetables are met"

Preferred Technical and Professional Expertise

• Experience with GitOps / ArgoCD deployment pipeline
• Experience with observability (e.g., Prometheus, Grafana, Instana)
• Experience with any source version control system (e.g., Github)
• Experience with Cloud storage and networking
• Experience with Infrastructure as Code"

About Business Unit

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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