Oracle

Technical Account Representative (TAM) 4

Posted On

Feb. 7, 2025

Location

Thiruvananthapuram, Kerala

Experience Level

Professional

Job Type

Permanent

Apply By

Aug. 6, 2025

Job Description

Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.

Description

The candidate must have strong troubleshooting skills on Database and Database technology products
Expertise in Performance issue analysis and providing resolution
Guide customer on Oracle Database Best practices
Should possess knowledge on implementation and supporting on Database Security Products like Transparent Data Encryption, Redaction, Data Vault, Masking.
Possess strong troubleshooting skills on Real Application Cluster
Should be able to guide and mentor team of engineers on Database Technology products
Should possess knowledge and be able to articulate to customer the use cases of Advanced Compression, In-memory
Knowledge on Oracle Enterprise Manager

Personal Skills

Strong experience in service delivery and/or project management is required.
Oracle products and services knowledge will be highly appreciated as well as experience in Oracle HW platforms and OS.
Experience on Enterprise Customers is required
Excellent communication / relationship building skills
Customer focused and results oriented
Ability to work under pressure in highly escalated situations
Organized with strong attention to detail
Decision making / problem solving skills
Ability to manage multiple concurrent activities (customer engagements)
Highly professional: Ability to deal with senior and exec stakeholders with confidence
Strong analytic skills and ability to pre-empt potential risks and issues

Database Administrator Responsibilities

Experience with Oracle Real Application Clusters (RAC), Data Guard, ASM and RMAN.
Monitor, analyze and optimize database performance to ensure high availability and reliability in a RAC Environment.
Implementing DR solutions using Oracle Standby Database using Oracle Data Guard.
Monitor data backup process and perform data recovery if needs be.
Perform database tuning, including SQL query optimization, indexing strategies and resource management.
Expert in analyzing Explain Plans, AWR reports, OEM, and other diagnostic tools to identify potential performance bottlenecks.
Manage Oracle database instances (installation, configuration, upgrades, and patching).
Identify bottlenecks in database systems and propose effective solutions.
Cross platform migration and Oracle Datapump utilities.
Collaborate with development teams to review and optimize SQL code and schema design.

Qualifications:

Education: Bachelor’s degree in computer science, IT, or related field. Oracle Database certifications (e.g., OCA, OCP) are preferred.
Experience: 8-12 years of hands-on experience with Oracle Database administration and support.
Shift : 24*7 Shift working from Client Site @ Kerala. No remote or WFH allowed.

Technical Skills:

In-depth knowledge of Oracle Database architecture and internals.
Proficiency in SQL, PL/SQL, and database performance tuning.
Experience with Oracle Real Application Clusters (RAC), Data Guard, ASM and RMAN.
Basic knowledge of Cloud (OCI, AWS or AZURE)
Experience with Oracle Enterprise Manager (OEM) and monitoring tools.
Understanding of database security principles (encryption, user management).

Career Level - IC4

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