Amazon

Data center Engineering Operations Manager, Infraops

Posted On

July 2, 2024

Location

Mumbai, Maharashtra

Experience Level

Freshers/Experienced

Job Type

Operations, IT, & Support Engineering

Apply By

Jan. 28, 2025

Job Description

Amazon is expanding the Data Center management team in India. This position within Amazon Data Services India Private Limited (ADSIPL) requires broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as possible. The location for this job to be discussed, as there may be opportunities in several India locations.

This position serves as the primary operational resource to support ADSIPL within its owned and operated Data Centers in India. This position will provide a central point of ownership and accountability for the overall ‘hands-on’ management of the Mechanical, Electrical (M&E) and across ADSIPL’s portfolio of Data Centers in India. This position will be responsible for the overall operation and maintenance of the critical infrastructure supporting IT operations within the Indian Data Center space. It will also include event management, incident management, problem management, change management, and cost/contract management. In addition, this will include the relationship management with the landlords, critical facility vendors, Data Center Construction team, Data Center Operations team, Technical Program Managers, Security team, and Logistics team in India. The position will require 24x7 on-call, scheduled weekend work support and managing rotational shift.

RESPONSIBILITIES:
Responsible for the on-site management of shift engineers, senior shift technicians, chief engineer,sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.
· Has primary responsibility for availability zone of Data Centers (2-4 locations)
· Participates in strategic planning projects.
· Conducts financial analysis and contributes to financial decisions.
· Typically manages 5 or more direct reports.
· Negotiates and rolls out contracts and space.
· May oversee the build out of Facility-specific infrastructure in existing locations.
· Participates in recruiting efforts. Continually raises the bar.
· Is active in the training and/or development of others.
· Executes vision and goals for the team or department.
· Will conduct Project Management for multiple sites
· May participate in training of staff.
· Draws from a deep group or department level understanding to make business decisions.
· Uses business knowledge to set priorities and develop project plans.
· Has a deep understanding of best practices in their area of expertise and ensures their application.
· Strong verbal and written communication skills.
· Strong attention to detail and organizational skills.
· Able to prioritize in complex, fast-paced environment.
· Creates work plans and monitors accomplishments.
· Will contribute to the development of the project plan for the business group.
· Effectively sets priorities to meet goals on budget and on time.
· Demonstrates strong people/program management skills.
· Is resourceful, maintains effective pace and gets things done.
· May manage individuals and/or other managers in remote locations.
· Insists on the highest standards from self and others. Drives accountability for results.
· Keeps others informed of information that contributes to the performance of the team, department or company.
· Engenders trust and respect in all working relationships.
· Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance.
· Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency.
· Operate and manage both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, computer room air handlers, building monitoring systems, etc.
· May assist in the design and build out of new facilities.
· May assist in projects to increase current facility efficiency.
· Responsible for asset and inventory management.
· Assist in recruiting efforts.
· Deliver quality service and ensure all customer demands are met.
BASIC QUALIFICATIONS
· An engineering degree or equivalent in an Electrical or Mechanical discipline.
· 10+ years of relevant engineering experience managing large scale services.
· At least 3 years building strong, successful technical teams in a similar culture.
· High degree of organization and detail-orientation.
· Excellent written and verbal communications skills.
· Proven track record of success in delivering complex projects
· Prior ownership of the operation of a mission-critical team and/or product
· Ability to consistently deliver results despite competing priorities and distractions
PREFERRED QUALIFICATIONS
· An engineering degree or equivalent in an Electrical or Mechanical discipline.
· 6+ years of relevant engineering experience managing large scale services.
· At least 3 years building strong, successful technical teams in a similar culture.
· High degree of organization and detail-orientation.
· Excellent written and verbal communications skills.
· Proven track record of success in delivering complex projects.
· Prior ownership of the operation of a mission-critical team and/or product.
· Ability to consistently deliver results despite competing priorities and distractions.

Key job responsibilities
Responsible for the on-site management of shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.
· Has primary responsibility for availability zone of Data Centers (2-4 locations)
· Participates in strategic planning projects.
· Conducts financial analysis and contributes to financial decisions.
· Typically manages 5 or more direct reports.
· Negotiates and rolls out contracts and space.
· May oversee the build out of Facility-specific infrastructure in existing locations.
· Participates in recruiting efforts. Continually raises the bar.
· Is active in the training and/or development of others.
· Executes vision and goals for the team or department.
· Will conduct Project Management for multiple sites
· May participate in training of staff.
· Draws from a deep group or department level understanding to make business decisions.
· Uses business knowledge to set priorities and develop project plans.
· Has a deep understanding of best practices in their area of expertise and ensures their application.
· Strong verbal and written communication skills.
· Strong attention to detail and organizational skills.
· Able to prioritize in complex, fast-paced environment.
· Creates work plans and monitors accomplishments.
· Will contribute to the development of the project plan for the business group.
· Effectively sets priorities to meet goals on budget and on time.
· Demonstrates strong people/program management skills.
· Is resourceful, maintains effective pace and gets things done.
· May manage individuals and/or other managers in remote locations.
· Insists on the highest standards from self and others. Drives accountability for results.
· Keeps others informed of information that contributes to the performance of the team, department or company.
· Engenders trust and respect in all working relationships.
· Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance.
· Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency.
· Operate and manage both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, computer room air handlers, building monitoring systems, etc.
· May assist in the design and build out of new facilities.
· May assist in projects to increase current facility efficiency.
· Responsible for asset and inventory management.
· Assist in recruiting efforts.
· Deliver quality service and ensure all customer demands are met.
· An engineering degree or equivalent in an Electrical or Mechanical discipline.
· 10+ years of relevant engineering experience managing large scale services.
· At least 3 years building strong, successful technical teams in a similar culture.
· High degree of organization and detail-orientation.
· Excellent written and verbal communications skills.
· Proven track record of success in delivering complex projects
· Prior ownership of the operation of a mission-critical team and/or product
· Ability to consistently deliver results despite competing priorities and distractions

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