Capgemini

SAP SD CS | 6 to 12 years | Pan India

Posted On

March 20, 2025

Location

Mumbai, Maharashtra

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

April 9, 2025

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Primary Skills

Lead the implementation and configuration of SAP CS within the SAP SD module to manage service orders, warranties, repairs, and customer support processes. Integrate SAP CS with other modules such as SAP MM and SAP PM for seamless service delivery.
Configure and optimize service order management processes, including service request creation, planning, and execution. Expertise in handling service contracts, warranty management, and repairs in SAP CS.
Strong knowledge of the customer service lifecycle, from customer service request processing, service delivery, and billing, to post-service support and feedback management.
Collaborate with business stakeholders to understand customer service requirements, gather input, and configure SAP CS to align with business processes and objectives. Ensure smooth integration with SAP SD to enable effective customer service processes.
Automate and streamline service order management processes to improve efficiency, reduce manual work, and ensure high levels of customer satisfaction.
Troubleshoot and resolve issues related to service order processing, warranty claims, and customer service processes during testing, training, and post-implementation phases. Ensure continuous system stability and user adoption.
Create and maintain detailed documentation for SAP CS configurations, workflows, and customizations. Generate reports to track service performance, customer satisfaction, and service revenue.

Secondary Skills

Provide end-user training and knowledge transfer to ensure SAP CS adoption across relevant departments.
Develop custom reports, enhancements, and workflows to meet specific customer service needs and improve reporting accuracy.
Assist in project management, including timelines, resource allocation, and deliverable tracking to ensure successful SAP CS implementations.
Participate in troubleshooting and provide support for any issues related to the CS module, ensuring smooth post-implementation operation.
Stay updated with SAP CS features, updates, and best practices to recommend continuous improvements to service processes.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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