Capgemini
Quality Consultant
Job Description
Quality Assurance |6-10 Years | Bangalore, Mumbai & Pune
Job Description
A process savvy individual with an eye for quality. Must have implementation experience of Quality frameworks and Delivery Excellence methodology used in Quality Management and IT industry.
• Extensive experience of process definition and implementation covering various life cycles –
Development / Maintenance / Transformation / Improvement / Innovation
• Perform service contract, SOW, scope statement reviews to gather service, quality, risk and
compliance management requirements
• Building Process awareness in Engagement - Provide necessary process training ,
walkthrough of the processes and templates , assisting in Tools Setup
• Perform periodic audits covering process, quality assurance, compliance, metrics and risk
reviews aligned with customer’s expectations
• Identify and facilitate improvement initiatives with quantified benefits r e.g. Incident
reduction , FMEA effectiveness , Six Sigma Initiatives, Early Alerts etc
Primary Skills
• Monthly reviews and reporting of performance, findings, recommendations, alerts and
inferential analysis to the management
• Ensure readiness of the account project for internal and external audits
Thorough understanding of delivery life cycle and frameworks like Waterfall, Agile, ITIL,
Agile Service Management
Secondary Skills
• Clear understanding of various IT industry best Standards, frameworks and models ISO 9001,
ISO 20000 , CMMi, Agile , Lean & Six Sigma , ITIL, ASM , DevOps, SAFe
• Participate / Conduct focus reviews and deep dive reviews of critical projects
• Knowledge sharing and guidance to team members
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