KPMG

Assistant Manager - IT ServiceNow

Posted On

May 3, 2025

Location

Mumbai, Maharashtra

Experience Level

KI Professional

Job Type

Full Time

Apply By

May 14, 2025

Job Description

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

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Job Description:

Need to have Implementation and Scripting experience on ITSM module and either one of these following SecOps / Discovery /HRSD / CSM / FSM / ITBM / Orchestration / Service Portal / CMDB / Service Mapping / Event Management / ITOM

Key Skills:

• Good Communication and presentation skills, Client handling.

• Java Scripting knowledge and hands on experience on it.

• Hands-on with ITIL Process implementation.

• Service-now for custom Application Design & Development.

• Hands-on technical delivery including required documentation of cost-effective Service-now solutions, Ability to create and Modify Workflows.

• Hands-on design, development and deployment experience with the Service-now platform.

• Hands-on migrating data from different tools into ServiceNow.

• Good at creating required information for Reporting and Dashboards

• Knowledge of ITIL methodologies and processes.

• Should have good integration experience using either one of the following – REST / SOAP / API / Web services

Key Responsibilities

• Creation of script-based Assignment and Approval rule.

• Creation of Business Rule, UI Action by using Glide script.

• Creation of Glide Record object and use of several other important objects as these objects are created for you when your script is called.

• Creation of custom related list.

• Creation of Access Control List with the help of Scripting.

• Creation of Script based UI Policy and Client Script.

• Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate

• Querying the table by using Glide Record, Referencing Glide List

• Debugging script, Creating and customizing UI and pages using Jelly

• Working with complex Log Files.

• Render forms, lists, UI Pages, and many other things in Service-now.com with the help of Jelly

• Designing of Macros and Formatters.

• User Administration, Web Service Integration, User Interface Level Integration

• MID Server Integration

• Use of Import Sets for data loading from external file or database to the service-now.com

• Knowledge of ITIL V3 processes

Equal employment opportunity information

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.

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