Morgan Stanley

Associate - Knowledge Management Specialist (Wealth Management)

Posted On

Oct. 23, 2024

Location

Mumbai, Maharashtra

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

March 12, 2025

Job Description

D escription:
The Knowledge Management Specialist (KMS) assists with authoring, reviewing, and publishing content. The Specialist ensures all internal support content is accurate, concise, and clear. This individual is responsible for identifying opportunities for improvement and testing for Morgan Stanley products and services. A KMS has an affinity for organizing, analyzing reporting, and leading collaborative efforts to improve support content, with the autonomy to design and advise on performance advancements.
The role also involves creating custom training deliverables in support of new programs, system processes, technology releases, and firm initiatives.
Duties and Responsibilities:
> Establish, maintain, and support strong working relationships with stakeholders including but not exclusive to business leaders/owners, subject matter experts, legal, and compliance, and learning team members.
> Own, maintain, and develop content for internal publication related to policies and procedures.
> Create, capture, curate, organize, and assess knowledge assets located in 3DR or Salesforce Knowledge Management.
> Collaborate with various stakeholders to develop content.
> Review the knowledge base to identify areas that need to be updated, expanded, and/or consolidated.
> Partner with key subject matter experts to understand content need and design to develop effective training content.
> Participate in training design and development of key content for Virtual Client Solutions
> Design and develop training of all forms (including but not limited to videos, e-learning courses, quick reference materials, online reference materials, virtual instructor led training, facilitator guides sandbox environments, etc.).

Education and/or Experience :
> Bachelor's degree or equivalent education experience required.
> 5+ years of industry experience preferred.
> Intermediate experience with Adobe Experience Manager (AEM) and Salesforce Knowledge Base.
> Intermediate experience working with eLearning development tools (examples Articulate Storyline / Rise, Lectora, or Captivate) preferred.
> Beginner to Intermediate experience with Agile development and rapid prototyping.

Knowledge and Skills Required:
> Intermediate to expert ability to design and develop in AEM and Salesforce Knowledge Base
> Ability to develop AEM templates and document usage.
> Intermediate to Advanced working knowledge of the Microsoft Office toolset.
> Possess exemplary communication, presentation, interpersonal, organizational, and time-management skills.
> Establish, maintain, and support strong working relationships.
> Ability to work in an environment with multiple high priority projects.
> Demonstrates accountability, a strong work ethic, and an eye for detail to promote confidence and trust in their work.
> Ability to work in a fast-paced environment to meet ambitious deadlines.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

We're committed to bringing passion and customer focus to the business.

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