Oracle
Director – Customer Success Services
Job Description
Role Charter: Delivery Management and Customer Governance , Customer Success , Account Relationship Management, Contract Management
Below mentioned Key Credentials with proven track record are essential:
Working globally and specially from customer sites.
Customer Management Project ManagementCustomer Lifecycle Management Planning and Organizing Delivery Management Customer concern Management
Managed Service Delivery
You will have
• BS or MS in Computer Science, Engineering, or a related technical team or equivalent experience.
- A solid technical background and understanding of Oracle Technology Products
- Proven experience in leading customer engagements in Managed Delivery space
- Through understanding of ITIL Process and standard methodologies
- Experience and knowledge of project management principles, methodologies and tools
- Strong governance experience while managing customer engagements
- Exceptional communication skills, both written and verbal and ability to communicate effectively with CXO levels from customer side
- Ability to identify, communicate and set clear objectives in ambiguous situations
- Ability to clearly articulate messages to a variety of audiences
- Ability to establish and maintain strong relationships
- Ability to influence others and move toward a common vision or goal
- Flexible, adaptable, resilient and tenacious;
- Forward-looking with a broad view
- Organized with a natural inclination for planning strategy and tactics
- Problem-solving and root cause identification skills
- Able to work effectively at all levels in the CSS organization
- Must be a teammate and able to work collaboratively with and through others
- Familiarity with project management approaches, tools and phases of the project lifecycle
- PMP or ITIL certifications preferred
/M4
Career Level - M3
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