Oracle
Adv Customer Service Support Snr Manager
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle cloud and on-prem customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Responsible for leading a team of Field Engineer and Datacenter Technicians assigned for delivery of on-site, installations, proactive and account management services in a defined territory. Focuses to meet the on-site service levels 24x7, to improve and drive customer satisfaction . The role involves significant communication at all levels internally and externally. A primary point of contact for customers and partners responsible for facilitating customer relationships and providing advice and assistance XLOB on diverse customer situations and escalated issues.
Jobs at Mumbai
Amazon
DCEO Engr 3, DCEO
Freshers/Experienced
Mumbai, Maharashtra
Last Date: March 3, 2026
KPMG
Assistant Manager - IT Audit
KI Professional
Mumbai, Maharashtra
Last Date: March 11, 2026
KPMG
Assistant Manager - Investigations
KI Professional
Mumbai, Maharashtra
Last Date: March 4, 2026
Amazon
Associate, ML Data Operations, GO-A…
Freshers/Experienced
Mumbai, Maharashtra
Last Date: March 10, 2026
Amazon
Team Lead - AMZL, Lastmile Operatio…
Freshers/Experienced
Mumbai, Maharashtra
Last Date: March 17, 2026
Oracle
Field Support Specialist 3
Professional
Mumbai, Maharashtra
Last Date: March 3, 2026
KPMG
Assistant Manager - Internal Audit
KI Professional
Mumbai, Maharashtra
Last Date: March 4, 2026
Amazon
Associate, ML Data Operations, GO-A…
Freshers/Experienced
Mumbai, Maharashtra
Last Date: March 10, 2026
Amazon
Associate, ML Data Operations, GO-A…
Freshers/Experienced
Mumbai, Maharashtra
Last Date: March 10, 2026
KPMG
Senior - SAP-SF-Compensation
KI Professional
Mumbai, Maharashtra
Last Date: March 11, 2026
Amazon
Team Lead , GSF Distribution Network
Freshers/Experienced
Mumbai, Maharashtra
Last Date: March 17, 2026
More Jobs at Oracle
Oracle
Applications Developer
Professional
Hyderabad, Telangana
Last Date: July 9, 2026
Oracle
Core Banking Functional Consultant
Professional
Bengaluru, Karnataka
Last Date: April 11, 2026
Oracle
Software Developer 3
Professional
Bengaluru, Karnataka
Last Date: April 11, 2026
Oracle
Snr Principal Transaction Processin…
Professional
Bengaluru, Karnataka
Last Date: June 22, 2026
Oracle
Core Banking Functional Consultant
Professional
Bengaluru, Karnataka
Last Date: June 27, 2026
Oracle
Principal Member of Technical Staff
Professional
Bengaluru, Karnataka
Last Date: May 3, 2026
Oracle
Senior Software Developer
Professional
Bengaluru, Karnataka
Last Date: March 3, 2026
Oracle
Cloud Consultant - Data Migration &…
Professional
Bengaluru, Karnataka
Last Date: July 28, 2026
Oracle
Oracle CX Marketing Expert Eloqua a…
Professional
Hyderabad, Telangana
Last Date: May 3, 2026
Oracle
Senior AI Applications Engineer
Professional
Bengaluru, Karnataka
Last Date: Aug. 22, 2026
Oracle
Senior Principal Consultant
Professional
Bengaluru, Karnataka
Last Date: May 16, 2026