Capgemini

Procurement Helpdesk

Posted On

March 10, 2026

Location

Navi Mumbai, Maharashtra

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

April 1, 2026

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

The Helpdesk Support will play a key role in ensuring smooth and efficient procurement operations by providing first level support to internal users, suppliers and business stakeholders. The role involves managing helpdesk tickets, resolving system or data issues, and ensuring timely escalation of unresolved queries. This position is ideal for someone detail oriented, analytical and eager to grow in procurement operations and vendor management functions.

Key Responsibilities:

Serve as the first point of contact for procurement related queries via helpdesk tools (e.g; Manage Engine or internal ticketing systems)
Log, categorize and prioritize tickets related to purchase orders, vendor master data and procurement system issues.
Provide timely and accurate responses to end users and escalate issue as needed to senior analysts or functional leads.
Monitor open tickets to ensure SLAs (service level agreements) are met and maintain regular communication with stakeholders.
Assist in preparing reports on helpdesk performance, ticket trends, and recurring issues for process improvement.
Support process documentation and standard operating procedure (SOP) updates.
Collaborate with cross-functional teams (Procurement, Finance, IT) to resolve operational issues.
Participate in user acceptance testing (UAT) or training activities for new tools or process updates

Your Profile

Job Location - Kolkata
Experience 1 to 4 years in P2P Cycle and resolving procurement related tickets
Bachelor’s degree in commerce, supply chain management or related field
Basic knowledge of procurement processes (purchase requisition, PO creation, vendor setup)
Exposure to ERP systems (SAP, Oracle) is preferred but not mandatory
Proficiency in MS excel and ticketing systems
Familiarity with ERP or procurement tools is an advantage
Excellent communications and problem-solving abilities
Good attention to detail and organizational skills
Ability to handle multiple priorities and meet deadlines
Customer service orientation with a collaborative mindset

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com

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