Capgemini
Cloud DevOps Engineer
Job Description
AWS contact Center
Principle Duties and Responsibilities
As an AWS Connect Contact Center Engineer within Capgemini’s Business Services Global Business Line would perform the following set of responsibilities and duties exists.
- Experience in building solution and implementing CCaaS
- 1-2 Year hands on experience in building call flows and IVR within AWS Connect and configuration and Implementation of the Amazon Connect Platform
- 5-7 years of hands on experience with Cloud based VoIP systems design, implementations, support, monitoring, and security. With emphasized experience on: Contact Center
Configuration, Queues and Prompts , Routing Profiles, Agent/User Management
- Establish and maintain strong collaborative relationships with internal and external strategic partners as well as critical IT infrastructure service providers
- Experience with AWS Services that include Amazon Connect, Lambda, S3, Athena, Kinesis, DynamoDB, Lex
- Code/Scripting capabilities (Python, JAVA)
- Bachelor’s degree in a computer-related field (such as Computer Science, Engineering, or MIS), and at least 7 years of IT experience
- Participate in and/or lead projects of medium to high complexity.
- Leads on-call production support activities, using the technical knowledge and capability to handle all problems that may arise.
Job Responsibilities
Minimum 3+ years of experience working in multi-client BPO provider with Contact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk and any other CRM platforms with additional experience is cloud platforms
Jobs at Pune
Infosys
Snaplogic Developer
5 - 8 Years Exp.
Pune, Maharashtra
Last Date: June 30, 2024
Capgemini
PySpark | 6 to 9 years | Pune
Experienced
Pune, Maharashtra
Last Date: July 3, 2024
Infosys
.Net Senior developer
3 - 9 Years Exp.
Pune, Maharashtra
Last Date: Aug. 14, 2024
More Jobs at Capgemini
Capgemini
DOCUMENTUM | 6 TO 12 YEARS | PAN IN…
Experienced
Bangalore, Karnataka
Last Date: July 10, 2024
Capgemini
SAP Life Sciences Principle Archite…
Sr Hires
Mumbai, Maharashtra
Last Date: July 3, 2024
Capgemini
SFMC Developer | 4 to 6 years | Ben…
Experienced
Mumbai, Maharashtra
Last Date: July 3, 2024
Capgemini
BA + Telecom Domain | 6 to 9 Years …
Experienced
Mumbai, Maharashtra
Last Date: July 10, 2024
Capgemini
Associate Consultant
Experienced
Bangalore, Karnataka
Last Date: July 10, 2024
Capgemini
C#WPF| 6TO12 | BANGALORE
Experienced
Bangalore, Karnataka
Last Date: July 3, 2024
Capgemini
Salesforce Development | 4 to 6 yea…
Experienced
Bangalore, Karnataka
Last Date: July 10, 2024
Capgemini
Java Microservices | 4 to 6 years |…
Experienced
Chennai, Tamil Nadu
Last Date: July 10, 2024
Capgemini
Power BI Developer | 6 to 9 years |…
Experienced
Bangalore, Karnataka
Last Date: July 3, 2024
Capgemini
Invoice Processing PA1
Experienced
Chennai, Tamil Nadu
Last Date: July 10, 2024
Capgemini
Workday HCM Talent & Performance | …
Experienced
Bangalore, Karnataka
Last Date: July 3, 2024
Actively Recruiting Companies at Pune, Maharashtra