Capgemini

ServiceNow ITOM Developer

Posted On

Feb. 13, 2026

Location

Pune, Maharashtra

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

March 4, 2026

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Analyze current (“as‑is”) ITSM/ITOM processes and identify improvement areas.
Gather and document requirements for enhancements to ITSM/ITOM tools.
Lead customer and focus group sessions to solicit needs and validate requirements.
Work closely with onshore/offshore development teams throughout the project lifecycle.Define functional specifications for “target-state” processes.

Your Profile

Minimum experinece of 9-15 Years with 4-6 years relevant experinece in ITOM Development.
Strong understanding of ServiceNow ITOM capabilities and ability to align them with business needs.
Hands-on exposure to core ITSM modules: Incident, Problem, Change, Knowledge, CMDB, and Service Catalog.
Experience in business and operational architecture design.Broad knowledge of IT service management offerings and adjacent business areas.

What you'll love about working here

You can shape your career with us.
We offer a range of career paths and internal opportunities within Capgemini group.
You will also get personalized career guidance from our leaders.
You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com

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