Capgemini

Service Delivery Manager

Job Description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role

Total Experience: 14-16 Years

Location: Pune

 

  • Provide end‑to‑end governance of a large Fixed‑Price RUN portfolio, ensuring on‑time, issue‑free service delivery and SLA/KPI compliance.
  • Act as the primary leader for customer and internal RUN delivery stakeholders, managing expectations and escalations.
  • Prepare and deliver executive‑level governance reports showcasing value adds, risks, issues, performance metrics, and service trends.
  • Identify and drive continuous service improvement initiatives, including automation opportunities and permanent fix solutions.
  • Manage risks, issues, and quality deviations while ensuring strong customer relationships and high service performance.

Your Profile

  • Proven experience leading large‑scale RUN/AMS service portfolios (200+ applications, multi‑million revenue).
  • Strong expertise in Service Delivery Management, SLA governance, and customer satisfaction management.
  • Ability to lead and mentor RUN SDMs and Delivery Teams, ensuring performance, quality, and continuous improvement.
  • Excellent stakeholder engagement skills, including executive‑level reporting (CIO‑level governance).
  • Proficiency in English with strong communication skills; ability to work effectively in a remote delivery model.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.


Jobs at Pune

Capgemini

C++, QT, Linux, SQL developer

Experienced Professionals

Pune, Maharashtra

View Details

Last Date: Feb. 25, 2026

Amazon

Software Development Engineer, Alex…

Freshers/Experienced

Pune, Maharashtra

View Details

Last Date: Feb. 24, 2026

Capgemini

Products & Systems Engineer

Experienced Professionals

Pune, Maharashtra

View Details

Last Date: Feb. 25, 2026

Amazon

TEAM LEAD, AMAZON NOW , TEAM LEAD, …

Freshers/Experienced

Pune, Maharashtra

View Details

Last Date: Feb. 24, 2026

KPMG

Analyst - Employee Vetting & Backgr…

KI Professional

Pune, Maharashtra

View Details

Last Date: Feb. 18, 2026

KPMG

Analyst - Employee Vetting & Backgr…

KI Professional

Pune, Maharashtra

View Details

Last Date: Feb. 18, 2026

KPMG

Senior - Internal Audit

KI Professional

Pune, Maharashtra

View Details

Last Date: Feb. 18, 2026

Capgemini

BMC Control-M Administrator

Experienced Professionals

Pune, Maharashtra

View Details

Last Date: Feb. 25, 2026

Capgemini

Automation Test Engineer with PlayW…

Experienced Professionals

Pune, Maharashtra

View Details

Last Date: Feb. 25, 2026

Capgemini

Mainframe Testing

Experienced Professionals

Pune, Maharashtra

View Details

Last Date: Feb. 25, 2026

KPMG

Analyst - Employee Vetting & Backgr…

KI Professional

Pune, Maharashtra

View Details

Last Date: Feb. 26, 2026

Capgemini

C#, ASP .NET, Linux, SQL Developer

Experienced Professionals

Pune, Maharashtra

View Details

Last Date: Feb. 25, 2026




More Jobs at Capgemini

Capgemini

Accounting and Treasury Support Exp…

Executives

Noida, Uttar Pradesh

View Details

Last Date: Feb. 25, 2026

Capgemini

5G E2E Testing Engineer

Experienced Professionals

Gurgaon, Haryana

View Details

Last Date: Feb. 25, 2026

Capgemini

Associate Business Advisor

Experienced Professionals

Pune, Maharashtra

View Details

Last Date: Feb. 25, 2026

Capgemini

Enterprise architect

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: Feb. 25, 2026

Capgemini

C++ Device Driver

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: Feb. 25, 2026

Capgemini

AMS Solution Architect

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: Feb. 25, 2026

Capgemini

SAP Service Delivery Manager

Experienced Professionals

Navi Mumbai, Maharashtra

View Details

Last Date: Feb. 25, 2026

Capgemini

Repair Engineer

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: Feb. 25, 2026

Capgemini

Adobe Experience Manager (AEM) Test…

Experienced Professionals

Pune, Maharashtra

View Details

Last Date: Feb. 25, 2026

Capgemini

Windchill Developer

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: Feb. 25, 2026

Capgemini

Business Advisor - A

Experienced Professionals

Noida, Uttar Pradesh

View Details

Last Date: Feb. 25, 2026

Capgemini

Transition Manager

Experienced Professionals

Navi Mumbai, Maharashtra

View Details

Last Date: Feb. 25, 2026




Actively Recruiting Companies at Pune, Maharashtra