IBM

Technical Content Designer and Developer

Posted On

Dec. 4, 2024

Location

Pune, Maharashtra

Experience Level

Professional

Job Type

Permanent

Apply By

Jan. 10, 2025

Job Description

Introduction
We’re seeking a Technical Content Designer and Developer to join our team and drive the content strategy for IBM Software Defined Storage products. In this role, you’ll collaborate closely with UX designers, researchers, product managers, engineers, and marketers to plan, create, and refine content that evolves IBM’s voice and content standards. We're looking for someone with a solid foundation in technical writing and a passion for working with UX Designers to craft intuitive, high-quality, user-centered content.
As a Technical Content Designer and Developer, you’ll apply design thinking principles to create the technical content that empowers our clients to succeed independently. Your work may involve a mix of UI writing, embedded assistance, technical writing, information architecture, video production, visual and instructional design, and leveraging AI and social media to amplify content. You’ll help shape where and how content surfaces throughout the digital experience, ensuring clients can easily find and understand the information they need.

Your Role and Responsibilities

Collaborating with subject matter experts, UX researchers, interaction designers, quality engineers, developers, SREs, support engineer, product marketing team and other team members to create and maintain content that meets user needs and is compliant with IBM standards and guidelines.
Producing user-centric content assets that are accurate, intuitive, timely, high-quality, relevant to the audience, easily understood, optimised for search engines and to style.
- Example of content assets: User Interface (UI) copy, video tutorials, user manuals, how-to guides, FAQs and so on.
Producing content for software-defined storage products & solutions that is structured and formatted in a way that is easily discoverable by AI algorithms
Conducting research to gather information from subject matter experts and other sources to ensure accuracy and completeness of content.
Participating in user research and usability testing to gather feedback and improve content and UX design.
Creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey
Managing content releases and ensuring timely delivery of content updates.
Analyzing content performance and making recommendations for improvement.
Staying up-to-date with industry trends and best practices in technical writing and content design
Actively participate in special projects focused on accomplishing the teams' objectives and key results

Required Technical and Professional Expertise
Content Strategy and Design:

Developing and executing user-centric content strategies aligned with project goals.
Crafting effective UI content, microscopy, and help systems.

Technical Writing and Documentation:

Writing clear, concise, and accurate documentation (e.g., user guides, APIs, FAQs).
Familiarity with standard style guides like the IBM Style Guide or similar.

Tools and Technologies:

Proficiency with tools like Markup editors, DITA, CMS systems, and Figma (for UI content collaboration).
Experience with version control systems (e.g., Git) and task management tools (e.g., Jira).

Technical Acumen:

Understanding infrastructure products technical ecosystem such as storage systems or SaaS ecosystems.
Translating technical concepts into user-friendly content.

Independent Project Management:

Planning and delivering content independently while communicating with stakeholders

Preferred Technical and Professional Expertise
Visual and Multimedia Content Creation:

Creating instructional videos, infographics, or interactive content using tools like Camtasia or Adobe Premiere Pro.

User Research and Testing:

Conducting usability tests and analyzing feedback to refine content.

AI-Driven Content Optimization:

Familiarity with AI tools for content enhancement.

Agile and Cross-Functional Collaboration:

Experience working in Agile teams with designers, developers, quality engineers and product managers, and more.

Content Localization and Accessibility:

Knowledge of localization workflows and accessibility standards.

About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM is a global technology and consulting company that offers a wide range of products and services in areas such as cloud computing, artificial intelligence, cybersecurity, and data analytics. With a history spanning over a century, IBM has been at the forefront of innovation, driving progress in industries around the world. Known for its commitment to excellence and customer satisfaction, IBM is a trusted partner for businesses looking to leverage cutting-edge technology to solve complex challenges and achieve their goals.
IBM is an Equal Opportunity Employer and is committed to creating a diverse and inclusive company culture. IBM does not discriminate against candidates and employees because of their special needs,

Location Statement

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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